Sarin Panikeer Email & Phone Number

Pune, Maharashtra, India

Dedicated Customer Service Professional with more than 18 years of experience. Consistently delivering and achieving Business goals which helps the organization in achieving bigger results. Working with a Team of high Potential Team members who are highly engaged and aligned to business objectives. Green Belt certified and ability to run continuous.

Pune, Maharashtra, India

* Handling leadership responsibility of 3 Operational Leaders with span of above 70 Team members* Keep a very close focus on Associate Engagement within the group, have strong practices that creates a very highly engaged workforce and retain talent.* Lead, motivate and develop Teams to meet/exceed deliverables on Client Experience, Productivity and.

Pune Area, India

• Handling 5 Projects for one of the leading telecom service provider in Australia.
• Handling Team size of 290 Team members which included 10 Team Leads and 2 Assistant Managers.
• Responsible for maintaining healthy gross margin for the projects and identifying new avenues of getting revenue.
• Received appreciation from clients for managing all business SL’s in green month on month.
• Instrumental in delivering customer demands during ramp up and cross skill across telecom… Show more
• Instrumental in delivering customer demands during ramp up and cross skill across telecom domains 40% increase in FTE mandate.

Pune Area, India

• Team Lead (Operations) September 2011 – January 2014SME February 2010 – October 2011Sr. CSE January 2009 – February 2010Deliverables:
• Handling a team of 20 associates.
• Administer performance management by finding improvement opportunities, providing effective feedback, coaching, training, professional development and corrective action plans.
• Perform quality checks, develop and review performance reports, identify areas to improve and implement… Show more Team Lead (Operations) September 2011 – January 2014SME February 2010 – October 2011Sr. CSE January.
• Perform quality checks, develop and review performance reports, identify areas to improve and implement measures to improve performance levels and meet objectives.
• Conduct group trainings on updates, products and services.

Pune Area, India

• Deliverable:
• Indymac Federal Bank was the 7th largest bank in U.S. and deals with Certificate of deposits, Checking and Saving Accounts.
• Attending inbound calls from customers of a leading U.S. Bank, IndyMac Bank and resolving their concerns online and attain first call resolution.
• Took initiative and did a research on reasons for escalation of calls and was successful in reducing the no. of escalated calls and directly increasing the C- Sat ratio for the… Show more Deliverable:
• Took initiative and did a research on reasons for escalation of calls and was successful in reducing the no. of escalated calls and directly increasing the C- Sat ratio for the Process.
• Achieved highest Sales for the process and performance for the month of May 08 was the best among all the 3 centers and was among top 3 every month in Quality scores. Show less

Ahmedabad Area, India

• Attending customer calls in postpaid from all over Gujarat for their complaints/queries.
• Keeping a follow-up and connecting to the customer with resolution on their complaints.
• Meeting all parameters as per the KPI’s decided for advisors ( AHT, AQS, NPS etc. )
• Feedback to low performers and motivating Team members to meet process goals.