Sarina Maghera, Capm® Email & Phone Number

- Ensure compliance with Canadian and US tax reporting regulations through periodic tasks.- Review client account documentation to determine tax residency and coordinate withholding tax remittance.- Perform reconciliations of income and withholding tax while responding to tax-related queries.- Contribute to the preparation of client and regulatory tax.

Mississauga, Ontario, Canada

• Effectively process all transactions with a high degree of accuracy within the established service level agreement and in accordance with CTC’s corporate and department policies and procedures
• Regulated and proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage and conduct appropriate inquiries.
• Managed and distributed caseload to the team on a daily basis to ensure inquiries were met and mitigated risks in a timely manner or escalated appropriately
• Initiate the default process starting with the negotiation of payment arrangements and settlements, and ensuring agreements are fulfilled.
• Maintain accurate electronic record keeping of client accounts in accordance with department procedures

Toronto, Canada Area

• Execute routine tasks such as service requests, transactions, queries etc. within relevant service level agreements to provide optimal customer experience
• Understand customers' needs and recommend the right products and services to meet and exceed their expectations
• Use critical thinking to remain solution-focused and recognize the big picture to identify opportunities to help customers and grow the business
• Analyzes data and information to provide insights and recommendations that best suits the customer

Toronto, Canada Area

• Promote Career Centre services and activities to students in undergraduate, post-graduate and degree programs
• Creative and innovative approaches to plan promotional activities to increase awareness throughout the College
• Perform resume critiques, mock interviews, demonstrate/ showcase optimal resume, and coach students on job search strategies

Toronto, Canada Area

• Prepared and closed 600+ purchase orders and forwarded copies to distributor/suppliers and associated departments to maintain accuracy of information
• Drafted correspondence and built exceptional working relationships at various levels
• Determined the best bid provided from suppliers and distributors by analyzing cost of materials and delivery charges
• Acquired information pertaining to the prices of materials and delivery charges from various suppliers and distributors, and analyzed and recommended the best bid within the departmental budget

Toronto, Canada Area

• Acted as the first line of contact with customers using critical thinking and use solution-focused tactics to enable the organization to meet its goals
• Solved customer complaints through various problem solving techniques and active listening
• Utilized exceptional Customer service and communication skills to reach out to current and new prospective clients which resulted in obtaining payments for membership renewals and conference registrations
• Communicated new product and service opportunities, special developments, information, or feedback gathered through inbound/outbound calling to appropriate company staff

Brampton

• Reorganized filing system for 500+ files using a monthly system which saved staff time when it comes time for follow-ups
• Managed office administration functions such as: phone calls, in person inquiries regarding training, workshop and job search skills using various resources
• Facilitated workshops and created presentations to assist clients to prepare for job interviews, job search strategies and resume writing

Brampton

• Interacted with customers and responsible for food and beverage services
• Resolved customer conflicts and provided excellent customer service
• Responsible for managing daily cash outs

Toronto, Canada Area

• Prepared and maintained records, identified and assisted instructors who had challenges
• Responsible for handling questions and concerns from instructors and parents
• Provided conflict and problem resolution to the customers
• Prepared student report cards and identified and assisted students having difficulty
• Enforced all safety rules and regulations of the facility pertaining to both staff and patrons
• Administered first aid and C.P.R. as needed; performed water rescue functions

Toronto, Canada Area

• Responded to and resolved inquiries and problems for guests and members
• Responsible for cash sales by selling swimming, tennis and squash lessons
• Completed departmental forms, making routine calculations and checking information for accuracy

Bachelor Of Business Administration - Bba, Finance, General

Finance, General

Activities and Societies: Peer Mentor at the Career Centre