Sarina Sun Email & Phone Number

United States

• Overall strategic development of new store openings. Successfully opened 3+ retail stores while implementing operational standards and trained effective store managers and team.
• Analyzed fulfillment and warehouse operations for accurate stock replenishment to retail stores.
• Partnered with logistics department to establish proper delivery and replenishment channels.
• Enhanced effectiveness of retail sales channels; improving overall US sales by 23% with a shifting focus to marketing, promotions and influencer collaborations.
• Built strong mutually beneficial relationships amongst employees within variety of company departments: resulting in increased efficiency, transparent feedback and an overall increase in resolution timeframe.
• Developed company SOPs to use for operations for the entirety of the US Market. Resulted in a more direct and streamlined approach for all stores across the country.

New York City Metropolitan Area

• Manage overall operations of store.
• Trained developed and successfully promoted 3+ Assistant managers, 2+ Manager Trainees, and more than 7 baristas for supervisor role.
• Visual merchandising according to company standards. Utilized space in store to strategically and effectively increase sales.
• Analyze sales history to forecast for future sales.
• Effectively plan/forecast customer count.
• Make and prioritize action plans to meet store needs.

• Contribute to positive team environment by recognizing changes in team morale/performance.
• Engage in conversation with customers to understand customer needs.
• Recognize and reinforce individual and team accomplishments.
• Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty.
• Demonstrate knowledge of core products to get results.
• Anticipate obstacles and takes action to prevent or minimize their impact.

• Execute store operations during scheduled shifts.
• Organize opening and closing duties as assigned.
• Task Delegation and followthrough.
• Consistent and constant coaching of team members to maintain standards as well as delivering world class customer service.
• Monitoring store cleanliness, organization, and appearance.
• Follow all cash management and cash register policies and ensures proper cash management practices are followed.

• Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Maintains a clean and organized workspace so partners can locate resources and product as needed.
• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follow health, safety and sanitation guidelines for all products.
• Organize and maintain all products according to store schematic with customer needs in mind.
• Maintains regular and punctual attendance