Sarina Sun Email & Phone Number

United States

• Overall strategic development of new store openings. Successfully opened 3+ retail stores while implementing operational standards and trained effective store managers and team. • Analyzed fulfillment and warehouse operations for accurate stock replenishment to retail stores. • Partnered with logistics department to establish proper delivery and replenishment channels.• Enhanced effectiveness of retail sales channels; improving overall US sales by 23% with a shifting focus to marketing, promotions and influencer collaborations.• Built strong mutually beneficial relationships amongst employees within variety of company departments: resulting in increased efficiency, transparent feedback and an overall increase in resolution timeframe.• Developed company SOPs to use for operations for the entirety of the US Market. Resulted in a more direct and streamlined approach for all stores across the country.

New York City Metropolitan Area

• Manage overall operations of store.•Trained developed and successfully promoted 3+ Assistant managers, 2+ Manager Trainees, and more than 7 baristas for supervisor role.• Visual merchandising according to company standards. Utilized space in store to strategically and effectively increase sales.• Analyze sales history to forecast for future sales.• Effectively plan/forecast customer count .• Make and prioritize action plans to meet store needs.• Par formulation, created store orders in accordance to par.• Protect and balance Customer, Company, Store, and Partner interests and assets.• Analyze financial documents; creating store action plans accordingly.• Planing and foreseeing opportunities; adjusting team operations reflexively.• Build schedules based on availability.• Hire, train and staff the store.• Problem solving and team building• Ensure product quality and consistency.• Manage safety and security procedures.• Implement company programs and goals.• Plan, identify, communicate, and delegate responsibilities and practices.• Community service and event hosting.

• Contribute to positive team environment by recognizing changes in team morale/performance.• Engage in conversation with customers to understand customer needs.• Recognize and reinforce individual and team accomplishments.• Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty.• Demonstrate knowledge of core products to get results. • Anticipate obstacles and takes action to prevent or minimize their impact.

• Execute store operations during scheduled shifts. • Organize opening and closing duties as assigned.• Task Delegation and followthrough.• Consistent and constant coaching of team members to maintain standards as well as delivering world class customer service. • Monitoring store cleanliness, organization, and appearance. • Follow all cash management and cash register policies and ensures proper cash management practices are followed.• Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.• Anticipate customer and store needs by constantly evaluating environment and customers for cues.

• Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.• Maintains a clean and organized workspace so partners can locate resources and product as needed. • Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. • Follow health, safety and sanitation guidelines for all products.• Organize and maintain all products according to store schematic with customer needs in mind. • Maintains regular and punctual attendance