Sarissa Markowitz Email & Phone Number

Honolulu, Hi, Us

Hadley, Massachusetts, United States

Directly oversee three managers and subsequent departmental employees in the Account Maintenance and Compliance, Plastics, Digital Channels, and Payments departments who are responsible for bill pay, online, and mobile banking, ACHs, share draft processing, debit and credit cards, fraud, BSA and compliance, account statements, levies, and account maintenance. Project manager for Deposit Operations during a core conversion, Online Banking conversion,Digital Wallets, EMV conversions… Show more Directly oversee three managers and subsequent departmental employees in the Account Maintenance and Compliance, Plastics, Digital Channels, and Payments departments who are responsible for bill pay, online, and mobile banking, ACHs, share draft processing, debit and credit cards, fraud, BSA and compliance, account statements, levies, and account maintenance. Project manager for Deposit Operations during a core conversion, Online Banking conversion,Digital Wallets, EMV conversions for credit and debit cards, Credit Card conversion, Debit Card Platform conversion, Payment Solutions implementation, and Statement Vendor conversion. This includes implementation, as well as before and after support for Credit Union employees.Communicate important updates and enhancements to bill pay, online, and mobile banking, along with any other operational enhancements from the three departments to all Credit Union employees. Working collaboratively and communicating clear expectations with vendors to ensure that we receive the expected support and service.Communicate clear expectations, provide constructive feedback, and recognize achievements to my direct reports. Conduct interviews, hire appropriate personnel, and author six-month and annual reviews.Monitor efficiency of workflow while maintaining attention to detail for all services.Primary contact for law officials who contact the Credit Union. Approve and complete subpoenas, summons, and other requests from law enforcement.Ensure staff abides by NCUA government regulations through audits and corrections.Prepare requested documents from the operational side for the NCUA exam, along with our external auditors throughout the year. Show less

Northampton, Massachusetts

Manage, supervise and train tellers, member service representatives, and loan officers.Communicate clear expectations, provide constructive feedback, and recognize achievements. Conduct interviews, hire appropriate personnel, and author six-month and annual reviews.Ensure staff abides by NCUA government regulations through audits and corrections.Create work schedule to guarantee coverage so members are helped in timely manner. Monitor efficiency of work flow while… Show more Manage, supervise and train tellers, member service representatives, and loan officers.Communicate clear expectations, provide constructive feedback, and recognize achievements. Conduct interviews, hire appropriate personnel, and author six-month and annual reviews.Ensure staff abides by NCUA government regulations through audits and corrections.Create work schedule to guarantee coverage so members are helped in timely manner. Monitor efficiency of work flow while maintaining attention to detail for all services.Help staff to problem solve around difficult member issues and find resolutions.Perform reliable and confidential financial coaching. Show less

Northampton, Massachusetts

Manage, supervise and train tellers, member service representatives, and loan officers.Communicate clear expectations, provide constructive feedback, and recognize achievements. Conduct interviews, hire appropriate personnel, and author six-month and annual reviews.Ensure staff abides by NCUA government regulations through audits and corrections.Create work schedule to guarantee coverage so members are helped in timely manner. Monitor efficiency of work flow while… Show more Manage, supervise and train tellers, member service representatives, and loan officers.Communicate clear expectations, provide constructive feedback, and recognize achievements. Conduct interviews, hire appropriate personnel, and author six-month and annual reviews.Ensure staff abides by NCUA government regulations through audits and corrections.Create work schedule to guarantee coverage so members are helped in timely manner. Monitor efficiency of work flow while maintaining attention to detail for all services.Help staff to problem solve around difficult member issues and find resolutions.Perform reliable and confidential financial coaching. Show less

Northampton, Massachusetts

Met with members to open new accounts, transfer funds, make financial recommendations, and explain all credit union products and services.Underwrote loans and made loan decisions. Performed troubleshooting tactics to resolve financial problems.Trained new employees.Certified IRA Expert through CUNA Mutual.

Hadley, Massachusetts

Trained new employees.Answered phone calls in a quick paced environment.Listened to members’ needs and communicated clear and concise explanations.Wrote letters for members when requested for numerous financial reasons.Identified issues and provided resolutions for frustrated members.