-Book reservations on Cloudbeds and collect payment accurately-Create reports on the availability of the properties.-Maintain communication with maintenance and housekeeping teams to ensure timely assistance.-Resolve customer inquires efficiently.

-Sent weekly statements to customers to ensure payment.-Used Quickbooks daily to post payments, enter journal entries, etc.-Data validation in Quickbooks, to make sure they match the bank transactions. -Prepared financial statements and reports, providing timely and meaningful analysis of financial data

-Evaluate the quality of the services provided on the Contact Center through daily audits on different channels: Email, chat and phone calls.-Participate and lead calibrations in order to make sure the rubric's parameters are being complied with.-Develop strategies to implement new processes and rubrics-Complete Deep-dives requested by leadership to identify areas of opportunity, fraudulent behaviors, or any other behavior that is affecting the operation's overall performance.-Develop action plans to improve performance.