1)IT Policy creation and implementation2 Lead all IT and related projects throughout the group.3 Maintenance of existing ERP for smooth running of business& Implementation of new modules with 100% systems up time. Plans for System related operational modules, streamlining various Modules from time to time.4 Responsible for deployment and smooth running of Various Servers, monitoring of services, Timely patch update, error/Log monitoring, Domain controller, File Server, Storage, Application, Database, Linux Server and Firewall.5 Responsible for Old Data Keeping.6 Ensuring Server Data Backups7 Designing and setting up LAN/WAN System and network administration, Planning / deploying security: servers, networks, desktops.8 Maintenance of Email, website.9 Application troubleshooting, DBA Activities, Interface trouble shooting10 Troubleshooting of all kind of day to day related issues.11 Help users to solve their day to day ERP issues12 Train users on different modules whenever required.13 Business reports development as per management, design the report format and get it implemented.14 Testing new modules & reports.15 Vendor management: Vendor finding, assessment, proposal analysis, on time accurate procurement, pre & post procurement timely service.16 Co-ordination with providers like Etisalat & DU for Landlines, Internet lines and Mobile Services for support, Renewals and resolving issues17 Timely renewals of various AMCs, Services and avoiding cost escalations, ensuring no services are down and there are no financial penalty imposed.18 New and up gradation of Services without disturbing the business.19 Email rollouts and migration from one service provider to another without disturbing the existing system20 Maintaining IP PBX system CISCO CALL MANAGER21 Responsible for periodic system audit.

Administering Active Directory. Creating user, groups, and providing support to clients.Support 100+users/nodes, of the company in five different regions as we are operating in five different countries Installing and Configuring Client SystemInstalling, configuring and maintaining windows server 2003,2008,2000 ,xp,vista,windows7Configuration of TCP/IP, DNS, DHCP,FTP,Routing,VPNNetwork resource administration, network printer administrationNetwork Security implementation using Access listInstalling, configuring and maintaining VPN , VLAN,CRM,ERP ,IP telephonyImplementation of LAN ,wan, domainPerform hardware troubleshooting and software configuration.Installation, Configuration, & Troubleshooting of Microsoft clients XP/ 2000,2003 ,98,vista,7,8