Senior Account Director
CurrentManaged a portfolio of key client accounts, serving as the primary point of contact and building strong relationships with key stakeholders.Developed and implemented strategic account plans to achieve revenue targets and exceed client expectations.Collaborated with cross-functional teams to identify upselling and cross-selling opportunities.Conducted regular business reviews to assess client satisfaction, identify areas for improvement, and deliver value-added solutions.Resolved client issues and concerns promptly and effectively, ensuring high levels of customer satisfaction and retention.Collaborating with cross-functional teams, such as various teams in operations, legal, finance and marketing to deliver integrated solutions and achieve collective goals.