Information Technology Manager
CurrentPromoted to build and manage a new team in delivering value to 5 business lines. Following success, expanded the team to 20+ resources, took ownership to establish the offshore capability for the Consumer Servicing & Auto Lending Technology Department, and recommended and created new team to implement technology and process improvements for the Mortgage Servicing business. Manage 20 internal resources and onshore/offshore contractors across 3 vendors supporting 9 multi-platform applications and 5 business lines in the rapid deployment of compliance and process improvement solutions.• Recommended, gained approval, and established the nimble team to produce frequent releases of functional capabilities for the business lines. Developed the Engagement and Delivery Process for new team.• Enabled the Department to transition to an onshore/offshore delivery model. Developed and reviewed RFPs, established the vendor assessment framework, evaluated presented strengths of each vendor, defined the terms and negotiated contracts, and established the governance structure for new model.• Managed the development of new self-service capability to enable customers to request extensions on auto loans due to COVID-19 pandemic and allow agents to extend coverage to customers impacted by natural disasters.• Led the redesign of back-end architecture for 2 applications that provided business with real-time access to critical data for enhanced decision-making.
