Sarith Kumar Email & Phone Number

India

United Arab Emirates

• Responsible for following-up with the clients on default payments, resolving complaints, considering suggestions, making re-arrangements for settling dues and updating clients on credit rating, leveraging every communication as an opportunity to increase customer satisfaction and loyalty.• Accurately and quickly prepare analyses of the financial condition and credit worthiness of existing and potential clients, managing due diligence processes and adhering to all policy guidelines… Show more • Responsible for following-up with the clients on default payments, resolving complaints, considering suggestions, making re-arrangements for settling dues and updating clients on credit rating, leveraging every communication as an opportunity to increase customer satisfaction and loyalty.• Accurately and quickly prepare analyses of the financial condition and credit worthiness of existing and potential clients, managing due diligence processes and adhering to all policy guidelines. • Utilize expertise in the field to review credit and financial information, requesting additional information from the loan officer and/or customer if necessary.• Supervise any collections projects related to new services and products to ensure that specific collection goals are met n a timely manner.• Act as a security controller of financial documents, including security cheques, PDCs, Return cheques and provide reconciliation support for write off requests and proposals.• Assess risk of credit relationships, including borrower, related entities, guarantors, and contingent liabilities.• Manage client portfolio and tracked all client activities to ensure strong account development and client service.• Analyze various financial statements and account material, including the preparation of comparisons with similar companies within the Bank’s portfolio.• Ensure compliance to all client recovery objectives while performing recovery tasks, including assisting in to closing all accounts for remittance periods, negotiation payment programs with delinquent customers and preparing debit and credit sheets.• Grow department abilities and individual proficiency while monitoring activities of collection team and providing training and mentorship.• Analyze and maintain records of legal costs and bankruptcy claims, administering changes for all legislation for debt process.• Resolve diverse non-routine problems that deviate from standard collection policies, applying best practices. Show less

India

• Successfully implemented promotional activities that grew business through new accounts and client reward and loyalty programs.• Applied strong analytical skills to evaluate customer accounts, generating sales opportunities through customer interaction.• Leveraged knowledge of the industry to clearly and concisely explain documentation, processing, and post sales follow up, providing comprehensive details of car variants to the customers.• Ensured compliance and accuracy in… Show more • Successfully implemented promotional activities that grew business through new accounts and client reward and loyalty programs.• Applied strong analytical skills to evaluate customer accounts, generating sales opportunities through customer interaction.• Leveraged knowledge of the industry to clearly and concisely explain documentation, processing, and post sales follow up, providing comprehensive details of car variants to the customers.• Ensured compliance and accuracy in verifying documents, regular follow up and maintaining records up to date.• Maintained strong focus on service value, providing excellent services for delivery to achieve long lasting customer relationships.• Championed focus on circle of control and influence to eliminate the areas of dissatisfaction through proactive approach and customer education. • Conducted events in cooperate sector that increased customer interactions and built referrals for new business.• Led service workshops for customers that increased their financial education and build revenue by explaining the features and benefits of new products/services.• Provided support to customer services team and handle customer care desk to ensure timely resolution of all customer issues.• Acted in a support capacity to sales staff in solving escalated problems with the customer. Show less