Sari Täckman Email & Phone Number

Overall responsibility of customer relationship management and development globally. Our desire is to help our customers and my team's role is to ensure great customer experience. Customer satisfaction surveys, multi-channel customer communication and training of our personnel are core responsibility areas. Drive upsales/sales and related development.

Turku Area, Finland

Widened my knowledge in the area of sales and account management, in HR & payroll area, especially in the outsourcing business. I had nominated large and SMEs as my key accounts/customers. I solved operational challenges, same time ensuring high customer satisfaction at all times. I explored and identified new sales opportunities. Worked in a dual role.

Salo

I moved into totally new area to lead team of engineers in multiple R&D sites across the world. I was member of Microsoft Care and Supply Chain Creation leadership teams. My key responsibility was to drive in the R&D programs that phones & accessories can be repaired with the lowest possible cost without jeopardizing the product design or quality..

First priority in this new role was to define and drive strategic and customer centric direction for Care Self Help area. Idea was to lead the end users to online channels and to ensure the best in class end user experience cost effectively. I managed the project/program portfolio, team and the biggest budget in the Care capability development.

This was new role in Nokia Care and my main role was to act as a voice of 2 sales units and 47 countries towards global Care Online Interactive Sales (COIS) organisation. This unit was responsible of Contact Centers, Discussion board and Online support & sales channels to mention few. I worked with the country level teams to resolve service delivery &.

Operational ExcellenceI was leading the Operational Excellence and Design for Care Road Map teams and was a management team member of Global Care Product Management S&S.Main responsibility areas and achievements:Establish Care feedback channels & reporting analysis practise for Services & SoftwareManaged and re-developed Design for Care Road Mapping for.

Main responsibilities and achievement:Developing and defining new sellable Care services elements, operational processes and capabilities Program manager for Nokia Care Protect new Care Services product launched in Indonesia. Currently nearly 30 000 soldCreation of Customer Care Services roadmap Total Product Offering (TPO) portfolio management and.

I applied for this role in Care to broaden my working experience and utilise more my educational background. My key responsibilities in this role were:Development and co-ordination of Requirements Management in EMEA.Create and develop new Care services and service elements for Business to Business customers.Main achievement: Project Manager for Nokia Pro.

Payroll Infrastructure, FinlandVarious positions: Payroll Administrator, System specialist for SAP R/3 & payroll interface, Team Leader and Project Manager in respective order. Line Manager for Systems & Reporting team.Main responsibilities during this period included:Developing payroll & HR processes and conceptsRunning various projects in payroll and.