Jaydeep S Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Bangalore

Current Engagement Areas: - Heading Pre Sales - Service Proposal, Service Delivery Presentations, Request for proposal, Request for quotation...- Market Intelligence and analysis- Track New Business Opportunity - Time to time Reporting to Management- Plan and Business Proposal for large Business segment

Bengaluru Area, India

- End to End Customer support - Front end and back end support through Call Center and Field Visits- Resolution of all Post Production issues within SLA- Prioritization of projects and activities on daily basis for ops and field support team- Get the issues resolved by dealing with internal team, customers, partners and banks- Share issues type with TAT.

Bnagalore

Coordinating with the BD team for MENA (Middle East and North Africa) market – especially in the telecom sectorDriving the tasks pertaining to data mining for MENA to understand the geography, opportunities etc.Heading the process of preparing presentation for internal stakeholders on the business opportunities available in MENAProviding required.

Bangalore

Handled daily operations related to Call Center Management Prepared plans for controlling daily / monthly shrinkage and attritionWorked closely with WFM, HR and Recruitment Department for hiring candidatesParticipated in client meet-reviews and general business talk / challengeDetermined basic KPI’S like SL, Quality, FCR and CSAT in placeSteered new.

Bangalore

Operations manager for the South Inbound Process for Telemedia Services for Bharti Airtel- Karnataka, Andhra Pradesh, Tamil Nadu and Kerala Voice Process- 350 Agents, 6 TL's and 2 AM's- Responsible for SL, AL, CTQ, CSMM, Repeat, FCR

Bangalore

Team Lead for Karnataka, Kerala and Kolkata: Managing a team of 20 Executives. Also managing "Care Touch" team for the Premium Customers - Customer Services- E-mail, Chat support- Back End Support- Escalation Management