Mohammad Shahanoor Hossain Sarker Email and Phone Number
Passionate, dependable, and eager to learn new skills to improve my tasks and projects. I am currently an ICT professional with an impressive track record. My fascination with technology origins back to my childhood. In preparation for this career path, I have gained formal and informal knowledge (See Academic qualification). Over the last 20 years, I've held a variety of positions, including System Support Engineer, Network Support Technician, Carrier Relationship Manager, and E-commerce Manager. I do have dynamic experience working in groups as well as an individual. My most distinguishing feature is my ability to adapt and learn quickly. Similarly, my extensive experience working in a different country and my ability to adapt successfully attest to this effect.My five fundamental skills, I believe, will be beneficial to you. I can communicate and listen effectively. I always ask questions to determine a customer's needs and listen to what they have to say when I speak with them. I am an excellent team player who works well with others. I encourage and support my co-workers’ professional development. I'm a good problem solver who prefers to solve problems rather than refer them to the manager. I'm a good planner who prioritises tasks and organises my work. Finally, because I am always professional and have a strong work ethic, I will always be a positive role model for your organisation. In addition, I have over 15 years of experience in the IT sector.
Samitel Limited
View- Website:
- samitel.com
- Employees:
- 8
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It EngineerSamitel Limited Apr 2023 - PresentCanary Wharf -
It Support TechnicianBd Tools Ltd Apr 2019 - Apr 2023Enfield, England, United Kingdom• I acknowledged that three of the eBay and Amazon online sites I oversee create 250–300 items daily for packaging and shipping.• Handled customer concerns and escalated major issues to the Royal Mail or Makita or DeWalt and any others through phone or email.• Handled at least 10 to 30 inbound calls, and eBay & amazon customers' messages a day.• Developed innovative marketing campaigns to drive substantial sales.• Established pricing and delivery terms based on current market trends and costs.• Implemented seasonal and special discounts, driving customer engagement through promotions.• Used Facebook, Instagram and YouTube to promote products and events.• Email marketing through Microsoft SharePoint and MailChimp.• Provided clear and concise step-by-step technical support.• Kept computer hardware in excellent working condition through regular maintenance and inspections.• Offered expert advice to junior staff on a timely basis.• Provided effective computer hardware & network system upgrades and support.
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Carrier Relation ManagerTirtho Trading Limited Dec 2008 - Mar 2019London, England, United Kingdom• Being in charge of remotely controlled Windows 2012 Server and Linux CentOS VoIP calling servers(VPS Server using HyperV or VMware and dedicated server) deployed in the US, Canada, and the UK.• Responsible for a daily backup from the MySQL database.• Responsible for restoring data on the newly deployed server.• Responsible for monitoring calls, daily reconciliation, and adding funds to the customer when confirmed received payments from the accounts.• Responsible for adding or removing termination gateway where the outbound calls go through.• Liaso with the termination partner(BT, AT&T, MCI Verizon & IDT Corporation) for best possible calling rates.• Resolved customer queries and problems using effective communication and providing step-by-step solutions.• Maximised customer engagement and satisfaction by delivering excellent customer service.• Prepared a range of written communications, documents and reports.• Handled customer concerns and escalated major issues to BT, IDT Corporation, MCI Verizon and AT&T• Organised files to support efficiency and traceability.• Produced content for websites and social media channels to enhance brand visibility.• Created plans and communicated deadlines to complete projects on time.• Spoke to customers in multiple languages(Hindi, Urdu, English and native Bengali) to resolve problems and answer questions. -
Network Support TechnicianKuwaitis Distinguished System Company May 2005 - Feb 2008Kuwait• Diagnosed hardware and software faults quickly and effectively for optimal network operations.• Utilised in-depth working knowledge of Windows Server to ensure smooth-running system management.• Configured Cisco switches and routers for local networks and Internet access.• Installed and configured various operating systems and applications, enhancing system capabilities.• Monitored system upgrades, which included patches, service packs, hot fixes and new configurations.• Used outstanding troubleshooting abilities to quickly diagnose and fix system and software issues.• Provided professional, reliable desktop, laptop and server support, new access point setup, reducing operational downtime due to system faults.• Configured and managed Active Directory, Domain Controller, File & print server.• Created Active directory group policies for the user.• Travelled to customer locations to diagnose and resolve network and hardware issues.
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System Support EngineerAmerican International University Bangladesh (Aiub) Jan 2000 - Feb 2005Bangladesh• In charge of assembling new computers and installing operating systems and other software in the University lab, where over 600 computers were ready for students.• Worked as a lab assistant and an IT teacher's assistant on occasion.• Used outstanding troubleshooting abilities to effectively reduce issue resolution timeframes in line with service targets.• Carried out thorough IT equipment testing, quickly identifying issues and repairing efficiently.
Mohammad Shahanoor Hossain Sarker Education Details
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2Nd Class -
Shah Abdur Rouf College2Nd Division -
Chouara Adarsha College2Nd Division -
Bcsir High School1St Division
Frequently Asked Questions about Mohammad Shahanoor Hossain Sarker
What company does Mohammad Shahanoor Hossain Sarker work for?
Mohammad Shahanoor Hossain Sarker works for Samitel Limited
What is Mohammad Shahanoor Hossain Sarker's role at the current company?
Mohammad Shahanoor Hossain Sarker's current role is Studying Part Time Evening & Weekend at Solent University.
What schools did Mohammad Shahanoor Hossain Sarker attend?
Mohammad Shahanoor Hossain Sarker attended Solent University, Shah Abdur Rouf College, Chouara Adarsha College, Bcsir High School.
Who are Mohammad Shahanoor Hossain Sarker's colleagues?
Mohammad Shahanoor Hossain Sarker's colleagues are Shiva Chandran, Ahmed Soltani, Mohamed Nur, Guadalupe Freire.
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