With a Bachelors in Computer Science from Bahria University, I've transitioned into the telecommunications arena, currently enhancing Ufone 4G's Value-Added Services (VAS) as an Officer for NOC BSS/VAS BO. My core competencies lie in VAS network surveillance, performance monitoring, and IP networking, all of which are bolstered by my proficiency with technologies from Huawei, Fiber home, and Nokia.Within Ufone 4G, the team has excelled in managing network alarms, outages, and fault diagnosis, thanks to our collaborative approach and my understanding of critical nodes. Our shared goal is to maintain impeccable network performance, an objective I contribute to by synthesizing technical support experience with strategic stakeholder coordination. I bring a diverse perspective to our operations, fueled by my commitment to continuous learning and operational excellence.
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Officer Noc Bss And Vas BoUfone 4GIslamabad, Pk -
Officer Noc Bss/Vas BoUfone 4G Oct 2023 - PresentIslāmābād, Pakistan1. VAS Network Surveillance, Performance analysis/ monitoring.2. Good understanding of the nodes (SMSC, MMSC, PSA, SSG) etc.3. VAS Network Alarms Escalation & follow-up4. VAS Network Outages Escalations & follow-up5. VAS Network Trouble Ticket Management (generation, update, tracking, closure)6. Generation of periodic / On-Demand Reports7. VAS Network on-Demand basic sanity testing confirmation after major network changes8. Coordination with different stakeholders… Show more 1. VAS Network Surveillance, Performance analysis/ monitoring.2. Good understanding of the nodes (SMSC, MMSC, PSA, SSG) etc.3. VAS Network Alarms Escalation & follow-up4. VAS Network Outages Escalations & follow-up5. VAS Network Trouble Ticket Management (generation, update, tracking, closure)6. Generation of periodic / On-Demand Reports7. VAS Network on-Demand basic sanity testing confirmation after major network changes8. Coordination with different stakeholders (i.e.Operations, Planning etc.)9. VAS Network Fault diagnosis & Troubleshooting in coordination with operations10. VAS Network Event Management SOP implementation & assurance on special events only11. In-depth knowledge of IP networks, routing, switching, and network protocols (e.g., TCP/IP, DNS, DHCP).12. Understanding of core network components (e.g., MSC, SGSN, GGSN, PGW, SGW) and their interactions.13. Familiarity with network management systems (e.g., NMS, OSS) and monitoring tools (e.g., SNMP, Nagios).14. Strong problem-solving skills to identify and resolve network issues.15. Ability to communicate technical information to non-technical stakeholders and lead teams in resolving complex network issues.16. Ability to work effectively with cross-functional teams, including network operations, security, and engineering. Show less
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Network Operations Center EngineerPtcl.Official Mar 2023 - Oct 2023Islamabad, Islāmābād, Pakistan -
Technical Support AssociatePtcl.Official Nov 2021 - Mar 2023Pak
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Data Center EngineerCns Engineering Feb 2021 - Oct 2021Pakistan
Sarmad Gulzar Education Details
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Computer Science
Frequently Asked Questions about Sarmad Gulzar
What company does Sarmad Gulzar work for?
Sarmad Gulzar works for Ufone 4g
What is Sarmad Gulzar's role at the current company?
Sarmad Gulzar's current role is Officer NOC BSS and VAS BO.
What schools did Sarmad Gulzar attend?
Sarmad Gulzar attended Bahria University.
Who are Sarmad Gulzar's colleagues?
Sarmad Gulzar's colleagues are Jawad Habib Lt Ufone, Imran Khalid, Rukhsasr Yaqoob, Sohail Kamran, Imran Raja, Abdul Waheed, Shafqat Usmani.
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Sarmad Gulzar
Dubai, United Arab Emirates
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