Sarmad K. Email & Phone Number

Tampa, Florida, United States

• Rigorously enforced safety protocols in alignment with Quantem and customer standards, ensuring a secure environment on the ramp.
• Directed the streamlined loading and unloading of containers, facilitating a swift transition between aircraft and warehouse.
• Conducted comprehensive package sorting and deployed accurate scanning to track cargo, ensuring precise logistics handling.
• Provided swift services to uphold strict adherence to airline departure and arrival schedules, enhancing operational efficiency.
• Attended to special luggage and cargo needs, offering customized care and handling to meet diverse requirements.
• Inspected aircraft for any damages pre- and post-flight and reported findings to maintenance teams to ensure immediate rectification.

Greater Tampa Bay Area

• Orchestrated the development and upkeep of Standard Operating Procedures (SOPs) and Emergency Operation Procedures (EOPs).
• Spearheaded the deployment of new hardware systems to enhance the operational environment.
• Managed the Asset Lifecycle process, encompassing procurement, data center integration, and retirement.
• Executed technical software requests, including installation, deinstallation, and reboot procedures.
• Facilitated the installation of Ethernet and fiber patch cabling for both internal and external clients.
• Monitored the Data Center security, ensuring adherence to regulatory standards and maintaining optimal environmental conditions.

Fairfield, New Jersey, United States

• Delivered Tier 1 Desktop Helpdesk support, responding to inquiries from users via telephone, email, and ticketing systems. Analyzed and attempted to replicate user problems, proffered solutions, and guided users.
• Established user email accounts and distribution groups, adhering to company naming conventions and best practices.
• Managed HP MPS Printers, overseeing print management of domain printers, establishing secure connections and pins, and providing technical support to users.
• Deployed remote access software, such as TeamViewer and Microsoft Teams, to install software and troubleshoot user issues.
• Addressed and logged customer ticket requests, providing timely and effective resolutions for issues related to workstations, laptops, mobile devices, and printers.
• Diagnosed and resolved user connection issues with VPN, DNS flushing via Command prompt, and DHCP management on user machines.

Bachelor Of Science - Bs

High School Diploma