Sarmad Khursheed Email & Phone Number

Chicago, Illinois, United States

• Experienced 𝐍𝐞𝐭𝐰𝐨𝐫𝐤 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 with expertise in L1-L2 troubleshooting, 𝐒𝐎𝐂 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐅𝐢𝐫𝐞𝐰𝐚𝐥𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭.
• Proficient in 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐒𝐞𝐧𝐭𝐢𝐧𝐞𝐥, 𝐉𝐢𝐫𝐚, 𝐅𝐢𝐫𝐞𝐄𝐲𝐞, 𝐓𝐞𝐧𝐚𝐛𝐥𝐞, 𝐈𝐦𝐩𝐞𝐫𝐯𝐚, 𝐂𝐡𝐞𝐜𝐤𝐩𝐨𝐢𝐧𝐭, 𝐆𝐚𝐢𝐚 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐒𝐲𝐬𝐭𝐞𝐦, 𝐁𝐞𝐲𝐨𝐧𝐝𝐓𝐫𝐮𝐬𝐭, 𝐑𝐢𝐧𝐠𝐂𝐞𝐧𝐭𝐫𝐚𝐥, 𝐒𝐥𝐚𝐜𝐤, 𝐚𝐧𝐝 𝐋𝐢𝐧𝐮𝐱.
• Proficient in 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐂𝐞𝐧𝐭𝐞𝐫 (𝐒𝐎𝐂) operations, including 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠, 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐃𝐞𝐭𝐞𝐜𝐭𝐢𝐨𝐧, 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞, 𝐈𝐧𝐯𝐞𝐬𝐭𝐢𝐠𝐚𝐭𝐢𝐨𝐧 & 𝐏𝐨𝐬𝐭-𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬.
• 𝐕𝐮𝐥𝐧𝐞𝐫𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐀𝐬𝐬𝐞𝐬𝐬𝐦𝐞𝐧𝐭𝐬 and implemented mitigation strategies to enhance system security.
• Committed to enhancing organizational security postures through technical proficiency and proactive problem-solving.
• Collaborated with cross-functional teams to ensure security measures aligned with business objectives and regulatory requirements.

Lahore, Punjab, Pakistan

• Working as a 𝐍𝐞𝐭𝐰𝐨𝐫𝐤 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐞𝐝 𝐭𝐨 𝐕𝐢𝐥𝐥𝐚-𝐓𝐞𝐜𝐡'𝐬 𝐔𝐒𝐀-𝐁𝐚𝐬𝐞𝐝 𝐓𝐞𝐚𝐦, specializing in 𝐋1-𝐋2 𝐓𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠, 𝐒𝐎𝐂 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬, 𝐅𝐢𝐫𝐞𝐰𝐚𝐥𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐌𝐨𝐫𝐞.
• Operate remotely from 𝐋𝐚𝐡𝐨𝐫𝐞 within 𝐓𝐞𝐤𝐛𝐨𝐨𝐱, while effectively integrating with 𝐕𝐢𝐥𝐥𝐚 𝐓𝐞𝐜𝐡'𝐬 𝐔𝐒𝐀-𝐁𝐚𝐬𝐞𝐝 team to ensure seamless 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 initiatives and project delivery.
• Proficient in 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐒𝐞𝐧𝐭𝐢𝐧𝐞𝐥, 𝐉𝐢𝐫𝐚, 𝐅𝐢𝐫𝐞𝐄𝐲𝐞, 𝐓𝐞𝐧𝐚𝐛𝐥𝐞, 𝐈𝐦𝐩𝐞𝐫𝐯𝐚, 𝐂𝐡𝐞𝐜𝐤𝐩𝐨𝐢𝐧𝐭, 𝐆𝐚𝐢𝐚 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐒𝐲𝐬𝐭𝐞𝐦, 𝐁𝐞𝐲𝐨𝐧𝐝𝐓𝐫𝐮𝐬𝐭, 𝐑𝐢𝐧𝐠𝐂𝐞𝐧𝐭𝐫𝐚𝐥, 𝐒𝐥𝐚𝐜𝐤, 𝐚𝐧𝐝 𝐋𝐢𝐧𝐮𝐱.
• Proficient in 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐂𝐞𝐧𝐭𝐞𝐫 (𝐒𝐎𝐂) operations, including 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠, 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐃𝐞𝐭𝐞𝐜𝐭𝐢𝐨𝐧, 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞, 𝐈𝐧𝐯𝐞𝐬𝐭𝐢𝐠𝐚𝐭𝐢𝐨𝐧 & 𝐏𝐨𝐬𝐭-𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬.
• 𝐕𝐮𝐥𝐧𝐞𝐫𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐀𝐬𝐬𝐞𝐬𝐬𝐦𝐞𝐧𝐭𝐬 and implemented mitigation strategies to enhance system security.
• Collaborate with 𝐑𝐞𝐦𝐨𝐭𝐞 & 𝐎𝐧-𝐒𝐢𝐭𝐞 𝐓𝐞𝐚𝐦𝐬, including 𝐕𝐢𝐥𝐥𝐚 𝐓𝐞𝐜𝐡'𝐬 𝐔𝐒𝐀-𝐁𝐚𝐬𝐞𝐝 𝐓𝐞𝐚𝐦, to enhance 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 skills and gain global exposure.

Lahore, Punjab, Pakistan

• 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐓𝐫𝐚𝐢𝐧𝐞𝐞 at Knowledge Streams for 3 months, mastering 𝐄𝐭𝐡𝐢𝐜𝐚𝐥 𝐇𝐚𝐜𝐤𝐢𝐧𝐠.
• Acquired skills in 𝐒𝐐𝐋 𝐈𝐧𝐣𝐞𝐜𝐭𝐢𝐨𝐧𝐬, 𝐑𝐞𝐜𝐨𝐧𝐧𝐚𝐢𝐬𝐬𝐚𝐧𝐜𝐞, 𝐕𝐮𝐥𝐧𝐞𝐫𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐒𝐜𝐚𝐧𝐧𝐢𝐧𝐠, 𝐄𝐱𝐩𝐥𝐨𝐢𝐭𝐚𝐭𝐢𝐨𝐧 and more.
• Achieved Level 𝟎𝐱𝟖 on 𝐓𝐫𝐲𝐇𝐚𝐜𝐤𝐌𝐞 platform, mastering various difficulty levels.
• Completed 𝐂𝐚𝐩𝐬𝐭𝐨𝐧𝐞 final project by 𝐓𝐂𝐌 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲.
• Extensively practiced by completing 𝐏𝐨𝐫𝐭𝐒𝐰𝐢𝐠𝐠𝐞𝐫 labs and various 𝐕𝐮𝐥𝐧𝐇𝐮𝐛 boxes.
• Gained valuable soft skills training in 𝐁𝐨𝐝𝐲 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞, 𝐏𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧𝐬, 𝐈𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰 𝐏𝐫𝐞𝐩𝐚𝐫𝐚𝐭𝐢𝐨𝐧, and more.

Lahore, Punjab, Pakistan

• Promoted to 𝐉𝐮𝐧𝐢𝐨𝐫 𝐢𝐎𝐒 𝐀𝐩𝐩 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 at Mtech Soft, keen on growth.
• Gained coding and problem-solving experience on 𝐃𝐢𝐯𝐞𝐫𝐬𝐞 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬.
• Actively improving skills and staying updated on iOS development tech.
• Grateful for support from colleagues and mentors.
• Confident in promotion leading to more learning opportunities.

Lahore, Pakistan

• 𝐈𝐧𝐭𝐞𝐫𝐧 𝐢𝐎𝐒 𝐀𝐩𝐩 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 at Mtech Soft, gaining 𝟖𝟑𝟐 𝐡𝐨𝐮𝐫𝐬 of hands-on experience.
• Improved coding and problem-solving skills, increasing efficiency by 𝟐𝟎%.
• Acquired knowledge of latest iOS development tech, enhancing project quality by 𝟐𝟓%.
• Collaborated with a proficient developer team, receiving valuable 𝐌𝐞𝐧𝐭𝐨𝐫𝐬𝐡𝐢𝐩.

Lahore, Punjab, Pakistan

• Served as a 𝐂𝐒𝐑 for Project 𝐕𝐨𝐢 𝐌𝐨𝐛𝐢𝐥𝐢𝐭𝐲 at MindBridge for 4 months, totalling approximately 𝟖𝟏𝟒 𝐡𝐨𝐮𝐫𝐬.
• Assisted customers from over half of 𝐄𝐮𝐫𝐨𝐩𝐞 and the 𝐔𝐊 in the 𝐕𝐨𝐢 𝐌𝐨𝐛𝐢𝐥𝐢𝐭𝐲 campaign.
• Provided 𝐄𝐦𝐚𝐢𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 to customers, resulting in a 𝟐𝟓% decrease in response time.
• Reduced 𝐕𝐨𝐢 𝐌𝐨𝐛𝐢𝐥𝐢𝐭𝐲 𝐏𝐫𝐢𝐨𝐫𝐢𝐭𝐲 𝐐𝐮𝐞𝐮𝐞 complaints by 𝟕𝟎%.
• Achieved a 𝟗𝟓% 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐑𝐚𝐭𝐞 through effective communication and issue resolution skills.

Lahore, Punjab, Pakistan

• Worked as a 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 at Sapphire Technologies in Lahore for 4 months, totalling approximately 𝟖𝟑𝟐 𝐡𝐨𝐮𝐫𝐬.
• Developed and Maintained WordPress websites, contributing to a 𝟑𝟎% increase in client satisfaction.
• Implemented layout designs and features, resulting in a 𝟐𝟓% reduction in website loading time.
• Improved problem-solving skills and client communication, leading to a 𝟐𝟎% decrease in issue resolution time.
• Collaborated with a supportive team of developers, fostering continuous learning and growth.

Lahore, Punjab, Pakistan

• Worked as a 𝐂𝐒𝐑 for Project 𝐟𝐨𝐨𝐝𝐩𝐚𝐧𝐝𝐚 at MindBridge, totalling approximately 𝟑𝟕𝟐 𝐡𝐨𝐮𝐫𝐬.
• Oversaw customer issues across 𝟕 𝐂𝐨𝐮𝐧𝐭𝐫𝐢𝐞𝐬 in the 𝐟𝐨𝐨𝐝𝐩𝐚𝐧𝐝𝐚 campaign.
• Achieved a 𝟗𝟓% satisfaction rate by providing timely chat support to customers.
• Enhanced customer satisfaction by 𝟐𝟎% through active listening and issue resolution.
• Contributed to a 𝟏𝟓% increase in team productivity while learning and growing alongside colleagues.