Sarmad Khursheed Email & Phone Number

Chicago, Illinois, United States

• Experienced 𝐍𝐞𝐭𝐰𝐨𝐫𝐤 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 with expertise in L1-L2 troubleshooting, 𝐒𝐎𝐂 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐅𝐢𝐫𝐞𝐰𝐚𝐥𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭.• Proficient in 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐒𝐞𝐧𝐭𝐢𝐧𝐞𝐥, 𝐉𝐢𝐫𝐚, 𝐅𝐢𝐫𝐞𝐄𝐲𝐞, 𝐓𝐞𝐧𝐚𝐛𝐥𝐞, 𝐈𝐦𝐩𝐞𝐫𝐯𝐚, 𝐂𝐡𝐞𝐜𝐤𝐩𝐨𝐢𝐧𝐭, 𝐆𝐚𝐢𝐚 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐒𝐲𝐬𝐭𝐞𝐦, 𝐁𝐞𝐲𝐨𝐧𝐝𝐓𝐫𝐮𝐬𝐭, 𝐑𝐢𝐧𝐠𝐂𝐞𝐧𝐭𝐫𝐚𝐥, 𝐒𝐥𝐚𝐜𝐤, 𝐚𝐧𝐝 𝐋𝐢𝐧𝐮𝐱.• Proficient in 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐂𝐞𝐧𝐭𝐞𝐫 (𝐒𝐎𝐂) operations, including 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠, 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐃𝐞𝐭𝐞𝐜𝐭𝐢𝐨𝐧, 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞, 𝐈𝐧𝐯𝐞𝐬𝐭𝐢𝐠𝐚𝐭𝐢𝐨𝐧 & 𝐏𝐨𝐬𝐭-𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬.• 𝐕𝐮𝐥𝐧𝐞𝐫𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐀𝐬𝐬𝐞𝐬𝐬𝐦𝐞𝐧𝐭𝐬 and implemented mitigation strategies to enhance system security.• Committed to enhancing organizational security postures through technical proficiency and proactive problem-solving.• Collaborated with cross-functional teams to ensure security measures aligned with business objectives and regulatory requirements.

Lahore, Punjab, Pakistan

• Working as a 𝐍𝐞𝐭𝐰𝐨𝐫𝐤 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐞𝐝 𝐭𝐨 𝐕𝐢𝐥𝐥𝐚-𝐓𝐞𝐜𝐡'𝐬 𝐔𝐒𝐀-𝐁𝐚𝐬𝐞𝐝 𝐓𝐞𝐚𝐦, specializing in 𝐋1-𝐋2 𝐓𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠, 𝐒𝐎𝐂 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬, 𝐅𝐢𝐫𝐞𝐰𝐚𝐥𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐌𝐨𝐫𝐞.• Operate remotely from 𝐋𝐚𝐡𝐨𝐫𝐞 within 𝐓𝐞𝐤𝐛𝐨𝐨𝐱, while effectively integrating with 𝐕𝐢𝐥𝐥𝐚 𝐓𝐞𝐜𝐡'𝐬 𝐔𝐒𝐀-𝐁𝐚𝐬𝐞𝐝 team to ensure seamless 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 initiatives and project delivery.• Proficient in 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐒𝐞𝐧𝐭𝐢𝐧𝐞𝐥, 𝐉𝐢𝐫𝐚, 𝐅𝐢𝐫𝐞𝐄𝐲𝐞, 𝐓𝐞𝐧𝐚𝐛𝐥𝐞, 𝐈𝐦𝐩𝐞𝐫𝐯𝐚, 𝐂𝐡𝐞𝐜𝐤𝐩𝐨𝐢𝐧𝐭, 𝐆𝐚𝐢𝐚 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐒𝐲𝐬𝐭𝐞𝐦, 𝐁𝐞𝐲𝐨𝐧𝐝𝐓𝐫𝐮𝐬𝐭, 𝐑𝐢𝐧𝐠𝐂𝐞𝐧𝐭𝐫𝐚𝐥, 𝐒𝐥𝐚𝐜𝐤, 𝐚𝐧𝐝 𝐋𝐢𝐧𝐮𝐱.• Proficient in 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐂𝐞𝐧𝐭𝐞𝐫 (𝐒𝐎𝐂) operations, including 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠, 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐃𝐞𝐭𝐞𝐜𝐭𝐢𝐨𝐧, 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞, 𝐈𝐧𝐯𝐞𝐬𝐭𝐢𝐠𝐚𝐭𝐢𝐨𝐧 & 𝐏𝐨𝐬𝐭-𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬.• 𝐕𝐮𝐥𝐧𝐞𝐫𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐀𝐬𝐬𝐞𝐬𝐬𝐦𝐞𝐧𝐭𝐬 and implemented mitigation strategies to enhance system security.• Collaborate with 𝐑𝐞𝐦𝐨𝐭𝐞 & 𝐎𝐧-𝐒𝐢𝐭𝐞 𝐓𝐞𝐚𝐦𝐬, including 𝐕𝐢𝐥𝐥𝐚 𝐓𝐞𝐜𝐡'𝐬 𝐔𝐒𝐀-𝐁𝐚𝐬𝐞𝐝 𝐓𝐞𝐚𝐦, to enhance 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 skills and gain global exposure.

Lahore, Punjab, Pakistan

• 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐓𝐫𝐚𝐢𝐧𝐞𝐞 at Knowledge Streams for 3 months, mastering 𝐄𝐭𝐡𝐢𝐜𝐚𝐥 𝐇𝐚𝐜𝐤𝐢𝐧𝐠.• Acquired skills in 𝐒𝐐𝐋 𝐈𝐧𝐣𝐞𝐜𝐭𝐢𝐨𝐧𝐬, 𝐑𝐞𝐜𝐨𝐧𝐧𝐚𝐢𝐬𝐬𝐚𝐧𝐜𝐞, 𝐕𝐮𝐥𝐧𝐞𝐫𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐒𝐜𝐚𝐧𝐧𝐢𝐧𝐠, 𝐄𝐱𝐩𝐥𝐨𝐢𝐭𝐚𝐭𝐢𝐨𝐧 and more.• Achieved Level 𝟎𝐱𝟖 on 𝐓𝐫𝐲𝐇𝐚𝐜𝐤𝐌𝐞 platform, mastering various difficulty levels.• Completed 𝐂𝐚𝐩𝐬𝐭𝐨𝐧𝐞 final project by 𝐓𝐂𝐌 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲.• Extensively practiced by completing 𝐏𝐨𝐫𝐭𝐒𝐰𝐢𝐠𝐠𝐞𝐫 labs and various 𝐕𝐮𝐥𝐧𝐇𝐮𝐛 boxes.• Gained valuable soft skills training in 𝐁𝐨𝐝𝐲 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞, 𝐏𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧𝐬, 𝐈𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰 𝐏𝐫𝐞𝐩𝐚𝐫𝐚𝐭𝐢𝐨𝐧, and more.

Lahore, Punjab, Pakistan

• Promoted to 𝐉𝐮𝐧𝐢𝐨𝐫 𝐢𝐎𝐒 𝐀𝐩𝐩 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 at Mtech Soft, keen on growth.• Gained coding and problem-solving experience on 𝐃𝐢𝐯𝐞𝐫𝐬𝐞 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬.• Actively improving skills and staying updated on iOS development tech.• Grateful for support from colleagues and mentors.• Confident in promotion leading to more learning opportunities.

Lahore,Pakistan

• 𝐈𝐧𝐭𝐞𝐫𝐧 𝐢𝐎𝐒 𝐀𝐩𝐩 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 at Mtech Soft, gaining 𝟖𝟑𝟐 𝐡𝐨𝐮𝐫𝐬 of hands-on experience.• Improved coding and problem-solving skills, increasing efficiency by 𝟐𝟎%.• Acquired knowledge of latest iOS development tech, enhancing project quality by 𝟐𝟓%.• Collaborated with a proficient developer team, receiving valuable 𝐌𝐞𝐧𝐭𝐨𝐫𝐬𝐡𝐢𝐩.

Lahore, Punjab, Pakistan

• Served as a 𝐂𝐒𝐑 for Project 𝐕𝐨𝐢 𝐌𝐨𝐛𝐢𝐥𝐢𝐭𝐲 at MindBridge for 4 months, totalling approximately 𝟖𝟏𝟒 𝐡𝐨𝐮𝐫𝐬.• Assisted customers from over half of 𝐄𝐮𝐫𝐨𝐩𝐞 and the 𝐔𝐊 in the 𝐕𝐨𝐢 𝐌𝐨𝐛𝐢𝐥𝐢𝐭𝐲 campaign.• Provided 𝐄𝐦𝐚𝐢𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 to customers, resulting in a 𝟐𝟓% decrease in response time.• Reduced 𝐕𝐨𝐢 𝐌𝐨𝐛𝐢𝐥𝐢𝐭𝐲 𝐏𝐫𝐢𝐨𝐫𝐢𝐭𝐲 𝐐𝐮𝐞𝐮𝐞 complaints by 𝟕𝟎%.• Achieved a 𝟗𝟓% 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐑𝐚𝐭𝐞 through effective communication and issue resolution skills.

Lahore, Punjab, Pakistan

• Worked as a 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 at Sapphire Technologies in Lahore for 4 months, totalling approximately 𝟖𝟑𝟐 𝐡𝐨𝐮𝐫𝐬.• Developed and Maintained WordPress websites, contributing to a 𝟑𝟎% increase in client satisfaction.• Implemented layout designs and features, resulting in a 𝟐𝟓% reduction in website loading time.• Improved problem-solving skills and client communication, leading to a 𝟐𝟎% decrease in issue resolution time.• Collaborated with a supportive team of developers, fostering continuous learning and growth.

Lahore, Punjab, Pakistan

• Worked as a 𝐂𝐒𝐑 for Project 𝐟𝐨𝐨𝐝𝐩𝐚𝐧𝐝𝐚 at MindBridge, totalling approximately 𝟑𝟕𝟐 𝐡𝐨𝐮𝐫𝐬.• Oversaw customer issues across 𝟕 𝐂𝐨𝐮𝐧𝐭𝐫𝐢𝐞𝐬 in the 𝐟𝐨𝐨𝐝𝐩𝐚𝐧𝐝𝐚 campaign.• Achieved a 𝟗𝟓% satisfaction rate by providing timely chat support to customers.• Enhanced customer satisfaction by 𝟐𝟎% through active listening and issue resolution.• Contributed to a 𝟏𝟓% increase in team productivity while learning and growing alongside colleagues.