 Facilitated Joint Application Development (JAD) sessions, fostering open communication channels to extract, refine, and validate project requirements from diverse stakeholder groups. Developed meticulous Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), providing a comprehensive framework for project execution within Agile and Agile Waterfall methodologies. Engaged continuously with stakeholders to elicit and analyze business requirements, ensuring… Show more  Facilitated Joint Application Development (JAD) sessions, fostering open communication channels to extract, refine, and validate project requirements from diverse stakeholder groups. Developed meticulous Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), providing a comprehensive framework for project execution within Agile and Agile Waterfall methodologies. Engaged continuously with stakeholders to elicit and analyze business requirements, ensuring alignment with organizational objectives. Implemented Agile principles to enhance project adaptability, managing Agile Waterfall transitions seamlessly and optimizing the Software Development Life Cycle (SDLC). Led the implementation of Microsoft Dynamics CRM, enhancing the sales and marketing capabilities for Peabody Energy. Acted as the primary liaison between stakeholders and the development team, ensuring alignment on project objectives and deliverables. Directed the end-to-end implementation of Microsoft Dynamics CRM, driving enhancements in the sales and marketing processes for Peabody Energy. Designed and facilitated dynamic workshops to gather business requirements and foster collaboration among cross-functional teams. Developed comprehensive design documentation for Microsoft Dynamics CRM, focusing on user experience and functional requirements. Collaborated with the testing team to ensure thorough validation of system functionalities, ensuring quality and performance standards were met. Provided training and support to end-users, improving adoption rates and user proficiency in the Microsoft Dynamics CRM environment. Show less

 Experienced in developing mapping documents, Use Cases, BRD (Business Requirement Document), FRD (Functional Requirement Document), UAT Test cases and test data. Entered and updated Issues on to JIRA Agile application and configured and administered Version One as the team's management tool.  Extensive experience with JIRA and Confluence including using JQL querying for creating custom dashboards. Performed the requirement analysis, and impact analysis and documented the… Show more  Experienced in developing mapping documents, Use Cases, BRD (Business Requirement Document), FRD (Functional Requirement Document), UAT Test cases and test data. Entered and updated Issues on to JIRA Agile application and configured and administered Version One as the team's management tool.  Extensive experience with JIRA and Confluence including using JQL querying for creating custom dashboards. Performed the requirement analysis, and impact analysis and documented the requirements using agile experience with large and small teams. Spearheaded the deployment of Microsoft Dynamics CRM for Newmont Corporation, focusing on sales process optimization. Served as the lead functional analyst, bridging communication between the sales team and IT to align system functionalities with business goals. Conducted detailed requirements gathering sessions, translating business needs into technical specifications for the CRM system. Oversaw the development and customization of CRM modules, tailoring solutions to enhance sales efficiency and customer engagement to Manage the rollout of Microsoft Dynamics CRM for Newmont Corporation, focusing on streamlining the sales workflow. Partnered with the testing team to execute user acceptance testing (UAT), validating system functionality and ensuring it met business requirements. Documented and maintained user manuals and training materials, facilitating a smooth onboarding process for new users. Implemented data migration strategies, ensuring seamless transition of customer data into the Microsoft Dynamics CRM system. Led post-implementation reviews, assessing project success and identifying opportunities for future enhancements. Engaged in regular follow-ups with users to gather feedback on system performance and resolve any issues promptly. Championed the adoption of Microsoft Dynamics CRM best practices across the organization, promoting effective use of the system. Show less

 Spearheaded Joint Application Development (JAD) sessions with Unilever stakeholders to gather requirements and align project objectives. Crafted comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) to capture the scope and specifications of the Dynamics 365 and Power BI implementation. Utilized Jira as a project management tool to plan, track, and report on tasks and deliverables throughout the project lifecycle. Implemented Agile… Show more  Spearheaded Joint Application Development (JAD) sessions with Unilever stakeholders to gather requirements and align project objectives. Crafted comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) to capture the scope and specifications of the Dynamics 365 and Power BI implementation. Utilized Jira as a project management tool to plan, track, and report on tasks and deliverables throughout the project lifecycle. Implemented Agile methodologies, including Scrum, to foster collaboration and adaptability within the project team. Guided the project team through the Software Development Life Cycle (SDLC), ensuring that project milestones were achieved on schedule. Provided expertise in Dynamics 365 and Power BI, leveraging these technologies to develop digital applications tailored to Unilever's business needs. Integrated Power BI reports and analytics seamlessly into Dynamics 365 applications, empowering users to make data-driven decisions at every level of the organization. Provided training and support to end-users on the use of Dynamics 365 and Power BI functionalities, ensuring adoption and maximizing the value of the digital applications. Conducted regular performance reviews and optimizations of digital applications, leveraging Power BI analytics to identify areas for improvement and enhance user experience. Streamlined warehouse operations by using Microsoft Dynamics 365 to optimize space utilization, reduce manual handling, and improve order-picking efficiency. Implemented security measures within Dynamics 365 to safeguard sensitive data and ensure compliance with regulatory requirements. Leveraged Power BI's advanced analytics capabilities to forecast trends and identify opportunities for operational improvement within Unilever's digital ecosystem. Show less