As of 2022, United Apartment Group manages 27k units across the southern United States and ranks #49 of the NMHC Top 50 Managers.- Established and implemented new marketing support ticket system- Designed and implemented the Companies' client-facing marketing analysis, resulting in at least 11 successful deals granted- Responsible for redesigning and revitalizing the Companies' overview for new business pitches and due diligence package- Responsible for rewriting Companies' online media policy, mission statement and values to align under one brand standard

As of 2022, Highmark Residential manages 80k units across the nation. It ranks #15 of the NMHC Top 50 Managers under the ownership of the #1 NMHC Top 50 Owner, Starwood Capital Group. - Wrote and updated numerous property and Company online and print social, brand and public relations copy, including the Company's first published diversity and inclusion statement- Member of PR response team for sensitive and high profile properties and clients - Implemented the Company's first KnockCRM audit and analysis which led to the Company's current KnockCRM and virtual leasing shopping program- Created and planned engaging social media content for corporate and community accounts- Partnered with Community Managers on effective messaging, appropriate content and social media strategies- Partnered with Marketing to analyze and trend customer feedback gathered online and from social media- Coordinated the dissemination of new digital content, i.e., photography- Worked with VP of Marketing to provide consistency in marketing terms, materials and website guidelines

- Established virtual apartment touring options during stay-at-home mandate- Consistently maintained high prospect-to-tour and tour-to-lease conversion ratios via virtual, mobile and traditional tours- Provided tours of the community and amenities to prospective residents- Assisted in outbound leasing and marketing efforts- Assisted with social media/online presence- Engaged with prospects, residents, suppliers, and guests in a respectful and professional manner

- Responsible for developing and maintaining successful professional, corporate and influencer partnerships- Responsible for planning and coordinating virtual agency launch event and inaugural open house

- Assisted in achieving No. 1 Student Housing Property by Online Reputation, 2019 (ORA, 97)- Planned and created content for social media- Planned social media posting schedules- Planned and executed social media giveaways and contests to promote community and engage potential prospects- Directly assisted Leasing and Marketing Manager with social media planning, posting and online presence- Tours prospective residents- Resolves customer service issues with residents and parents- Assists in planning community and out-bound marketing events- Continuously promotes positive community morale

- Contract assignments upon request- Updated client keywords and tags for Youtube videos and channels- Talent for Apartment Finder promotional video

- Created and updated copy for corporate blog- Local and global optimization for corporate and client websites