Saroj Bhandari Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Major roles and responsibilities: - Providing 24/7 high-level technical support for Government and Enterprise clients. - Putty to Telnet or SSH into routers and configure routing to internal and external networks Layer 2: ARP, STP, VLANs(Access and Trunk) Layer 3: configuration using IPv4, IPv6, routing protocols, IP addressing(VLSM/CIDR), E-BGP, BGP, MPLS, OSPF, EIGRP, DHCP, DNS. Routers/Firewalls: CISCO Meraki MX and MW versions, CISCO ISR series, CISCO ASR9K series, CISCO NS5 series, Fortigate 40F, 60F, 100F and 200F Telephony: Yealink, CISCO - Configuring and resolving network issues on FTTN, FTTC, FTTP, HFC and FW on TC1, TC2 & TC4 traffic NBN Enterprise Ethernet. - Ensuring site-to-site connectivity for MPLS networks, ensuring BGP peering with organisations AS and customers. - Supporting field workers and troubleshooting network issues. - QoS and policy-shaping on services. - Completing assigned tasks from Senior Network Engineers. - Accurately documenting all the faults with detailed information. - Improving network performance from time to time by monitoring the traffic, activity and usage. - Engaging with NBN Network Engineers and Network Support team proactively when raising network faults that needs a resolution from NBN. - Configuration of PBX, VOIP and SIP Trunks.

Melbourne, Victoria, Australia

- Use of organizations CMS for ticketing system, handling and resolving inbound tickets relating to technical and accounting queries. - Handling 25+ customers inquiries each day, while maintaining strong productivity and performance targets. - Identifying issues in the network through various testing and resolving them using different techniques, tools and procedures aligning with organizations policies. - Actively assisting customers in router configurations, SIP (VOIP) configurations, WAN configurations, Email configurations and use of remote assist (FastSupport) to remotely log in and assist customers based on their technical issues. - Testing, Troubleshooting and Resolving internet connectivity issues with FTTN, FTTP, FTTC, FTTB, HFC, Fixed Wireless and Opticomm connections. - Raising tickets with NBN & co and Opticomm on the service incidents, network faults, slow speeds, dropouts & connection failure and scheduling appointments for an onsite technicians visit to resolve the issues. - Actively working with guidance and in collaboration with level 2 team when required.

Melbourne, Victoria, Australia

2 months internship program- Learned about the CRM of the company using 'monday.com'. - Co-ordinated with other departments like migration and enrollment team to solve the issues of the clients. - Customer Interaction training- Training about working on internal IT of the company with the other branch in Sri Lanka and resolving any issues incurred.

Melbourne, Australia

- Worked as a customer service attendant by taking the orders from customers and dealing with their issues. - Cash Handling - Promoting all the McDonald's promotions (Eg.: Monopoly at Macca's)- Co-ordinated with the kitchen team to provide best foods and customer service to the customers.

Bachelor'S Degree, Telecommunications Engineering

Core Units: Networking Fundamentals, Internetworking Technologies, Network Security, Wireless Networks and Security, Networked.

10+2, Mathematics

Activities and Societies: Participated in Cricket tournament during sports week.

Slc

Activities and Societies: Worked as an Exhibitor at an educational exhibition, Participated in debate and quiz contest, member of schools.