ICICI Bank - Business Intelligence Unit, Manager Band ICredit Bureau Management:• Managed Bureau data submission activity for all the CICs on monthly/quarterly basis as per norms defined by RBI• Conducted in-depth analysis for data quality improvement, co-ordination with Bureau & Technology Team for improving the rejection percentage and ensured quality data submission to all the CICs• Monitored and managed senior management escalations • Managed Bureau Billing approvals/ payments for all CICs on monthly basis• Regular co-ordination for enhancements of multi bureau system with new features/ functionalitiesKey Result Areas as Deputy Manager – Band IICRMNEXT implementation:• Administered Project Management activities related to technology projects for Retail Banking, Mobility and cross-sell functionality in CRM• Engaged in proper migration of processes from the old system to the new CRM Application• Coordinated with Business & Technology Teams including vendors for timely execution of projects• Developed precise project documentation namely (business case/BRS/test cases/cost benefits); ensured timely delivery of the projects & monitored them closely post they went live Key Result Areas as Deputy Manager – Band I SFA:• Implemented SFA across PAN India branches for Assets & Liability products• Engaged in various system level integration & ensured smooth functioning of the processes• Contributed in system implementation for IBG Groups in Canada/ Sri Lanka/ Bahrain & UK• Monitored the implementation of service to sales process with McKinsey for Phone Banking TeamTab Banking:• Engaged in detailed BRS that covered all the layers of CASA process with hierarchy• Conducted thorough testing in tablet & bugs resolution; supported desk for PAN India Sales Officers for resolving teething issues; monitored and conducted training in batchesKey Result Areas as Senior OfficerIdea laboratory: Managed ideation portal of the bank.