Accomplished leader developing and leading global teams across multiple sites worldwide. Working with strategic customers on Products that are in Maintenance phase and delivering business critical fixes and features in various delivery vehicles like Patches, Support Packs and Minor releases. Understanding customers needs and helping them be successful with SAP BI Products..Key strengths include: • Customer Success Management • Escalation Management • Team Development (International, cross-functional)• Business Process Improvement• Project Management • Leadership and Mentorship• Budgeting

Managed Project Management team for all SBOP Maintenance Releases. Created and Managed long term Mainteance model and deliverablesDrove continuous business process improvement between Support and Development

Managed a team of 35+ people in Vancouver, San Jose, Florida, and AustraliaStrategically working with corporate account managers to align customer expectations with product strategies during multimillion dollar sales negotiationProvided guidance to Fortune 500 clients with mission critical projects, product vision, strategy, business process improvement and integration strategies Accountable for all high visibility customer escalations and software problem resolutionConducted continuous business process improvement between various internal departments through leading virtual teamsProvided global mentorship, leadership, and team training for other internal teams Aligned global development and support teams to cover escalations for 24/7 time zone coverageCreated and delivered executive committee management reports and metrics, to track process, success and improvementsImplemented and trained global teams on new severity model

Enabling Customer success with SAP Products