Saron Sathasivam Email & Phone Number

Oetwil Am See, Zh, Ch

Oetwil Am See, Zh, Ch

Zürich Metropolitan Area

Zürich, Schweiz

💻 IT Support/Admin & Network EngineeringAssisted IT system administrator in the migration from Microsoft On-Prem to Microsoft 365Management of Active Directory. Creating new users inside of the correct OUs. Software-deployment via GPO. Last example: Sophos Endpoint anti-virus software. Gained valuable security experience (physical & logical) while working in an external datacenter.Managing of internal telephone system (Alcatel OMC), ensuring seamless communication across the organization and minimizing disruptions.Successful IT onboarding of new employees, including setting up user accounts, and providing access permissions.Resolving issues on-and offsite (mostly remote) in a timely manner. Tracking new issues with ticketing system (ManageEngine ServiceDesk Plus)Management of IT assets via ManageEngine OPManagerEnduser device support: Windows, Mac (Jamf), iOS (Jamf)🖥 Network EngineeringComplete restructuring of off-site datacenter servers, switches and other networking equipment replacing connections to fiber leading to high-accessibility and redundancy. Leading to a better and faster experience for clients using the systems.Ground-up installation of Proxmox on bare-metal servers, upgrading them with 10Gbit network cards and connecting them to the virtualization cluster.Setting up new servers (virtualized) for internal projects (Fileservers, SQL Databases)🌐 Microsoft SupportImplemented and provided support for Microsoft Teams (company-wide), facilitating efficient communication and collaboration among teams.Administration of Microsoft 365 services, including SharePoint, OneDrive, and Teams, optimizing productivity for employees.Delivered support for Office 2016 and Office 365, ensuring uninterrupted workflow for employees.

In my first job experience, working in an IT services company I gained hands-on exposure to IT support and infrastructure.I began developing skills in Windows 10, Windows Server 2016 & 2019, Linux/UNIX administration, routing and switching, cloud services, and virtualization (VMware ESXi 7.0). As I was just getting to know the intricacies of server hardware and software troubleshooting, this role laid the foundation for my technical expertise.Helped with laptop, tablet PC, and printer installations, maintenance, and repairs, learning core IT support tasks.Digital Signage & Display Solutions (McDonalds Switzerland)- Supported LFD/LED service repairs, installations, and maintenance, contributing to the reliability of digital signage. - Management of all digital signage monitors of McDonalds Switzerland via Samsung MagicInfo Servers, this also includes updating promotional content provided by MCD Marketing team (in Swiss, French, Italian)- Assisted in LCD & LED display installations, gaining insight into best practices for display setups. Training & Support:- Instructing customers on Samsung Flip monitors. (On-site visits)This role marked the beginning of my journey in IT infrastructure and support, allowing me to develop foundational knowledge and a keen interest in networking and cloud technologies.