Sarosh Baig Email & Phone Number

Sarosh Baig is a Sr. Technical support Engineer | Ex Persistent systems Ltd.. They is proficient in English.

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  Senior Technical Support Engineer

  Persistent Systems

  Apr 2022 - Jun 2024 - Nagpur, Maharashtra, India

  Worked in Marin Infra Project as a SRE and DBA worked with off shore team of China USA and EuropeIncident Management, Change Management, Technical support.Performing monitoring activities, such as alert monitoring, batch monitoring and system health check• Record and classify Incidents received and undertake an immediate effort in order to restore a failed IT Service• Report false alerts to L2 for review/refinement of monitoring parameters and monitor dashboards• Monitoring of mailbox channels• Communicate issue and impact to Service Owner per agreed communication protocol• Providing SOP based Level 1/L1.5 support & first-time resolution wherever possible• Resolving system related resolvable incidents, basic, simple incidents• Review/update knowledge base objects to reflect increased learning/experience• Handling COB scenarios with monitoring , documenting and reporting the status• Assign unresolved Incidents to appropriate Tier 2 Support Group• Participate in status meeting and support calls• Create /Maintain knowledge bases/SOPs, and mentor team members• Managing multiple stakeholders and coordinate with Onsite team• Shift: Flexible with 24/7 including Night Shift• Worked On Data migration activities like DC Move, PCAMove , Campaign PCAMove customer move activities for moving data to ensure that Client working functionality enhancement.

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  Anjuman College Of Engineering & Technology