Operations Manager
CurrentImplemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.Identified and resolved unauthorized, unsafe, or ineffective practices.Devised processes to boost long-term business success and increase profit levels. Introduced new methods, practices, and systems to reduce turnaround time. Led hiring, onboarding and training of new hires to fulfill business requirements.Developed and implemented strategies to maximize customer satisfaction.Supervised operations staff and kept employees compliant with company policies and procedures.Orchestrated the planning, strategic development, execution, and creation of SupportGuru products, driving innovation and aligning with market needs to enhance customer experience and company growth.