Sarper Hanef Email & Phone Number

Senior Business Analyst for commercial system solutions:-SAP S4Hana(ASP-ESP)/C4C/ECC/CRM-Salesforce-Custom apps for Sales Operations (Export inc.)- Evaluating business processes, identifying areas for improvement, and recommending solutions that enhance efficiency, productivity, and profitability- Analyze data, document business requirements, and.

Istanbul, Turkey

- Managing sales experience tools- Developing CRM lifecycle structure for sales teams - CRM data management and segmentationmanagement- Deep understanding of customer behavior, strong project management skills, and the ability to leverage technology and data-driven insights to enhance customer engagement and satisfaction

- Managing loyalty membership program- Developing new campaign structures and building new B2B cooperations for loyalty program- Developing and implementing strategies to engage and retain customers, increase brand loyalty, and drive revenue- Planning and executing CRM campaigns, managing customer databases, analyzing customer data, segmenting customer.

Istanbul, Turkey

 Collaboratively working with call center manager and network operations manager to handle consumer operations, spare parts operations, online shop and web support journey Creating and developing new projects for customer centricity and operational excellence Sharing R&R, NPS, Consumer Care insights with Marketing on a monthly basis Supporting digital.

İstanbul, Türkiye

Arena modeling for the supply chain operations and creating scenarios for improving efficiency

İstanbul, Türkiye

I worked in a project called CDJ(Consumer Decision Journey) and exprienced a lot while working in the project. Project was about learning about the meanwhile progress and satisfaction of Philips in Turkey. This project was including all the Philips HQ all over Europe and America. We presented the project to managers coming from the Philips HQ(Holland).

Bachelor'S Degree, Industrial Engineering

Activities and Societies: Müzikus, Team management, GGK (Genç Girişimciler Kulübü), CIP (Civic Involvement Project)

Master Of Business Administration - Mba, Business Administration And Management, General