As Manager of the Slough Extra, I’m responsible for a team of 600 colleagues including 4 Senior Lead Managers, 14 Department Managers and 5 Shift Leaders, and report directly to the Store Director. My goal is to continue developing the store and delivering growth through enhancing store standards and the customer shopping experience, ensuring consistency across customer service, developing the team to achieve excellent results and making the store a great place to work.

I led a team of 475 colleagues including 3Lead Managers,10 Department Managers and 8 Shift Leaders, delivering increased store trade, consistently good store standards, and great safety and legal audit results. Successful team development saw promotion for 8 colleagues to Senior Lead Manager, Team Manager and Shift Leader roles. Other achievements included:- Improved product availability and Dotcom operations- Delivered GM refit and launch - Achieved shrink budgets- Improved flexible working opportunities to support colleagues work around family commitments- Provided good community support including toy donations for children in Berkshire Hospital

I led a team of 260 including 8 Department Managers and 4 Shift Leaders, reporting directly to the Store Directors. I consistently delivered great results in shop floor standards and in-store service, developed the team and team loyalty and built strong relationships with local businesses and the community. I was also responsible for the in-store Tesco.com operation. Key achievements include:- Opened Kelly’s Market third-party food concession - Improved engagement and structure for the team by implementing daily meetings and regular group catch-ups- Managed and delivered key store changes including management cuts- Improved team agility to help embed the virtual cycle of replenishment- Delivered growth in the .com operation through improved product availability.

As Manager of the Taplow Superstore, I led a team of 150 including 5 Department Managers and 6 Shift Leaders. Whilst there I successfully improved productivity and product availability and developed 4 team members for promotion to Shift Manager and Team Manager. The store was a trial location for rolling out the Government’s HFSS (High Fat, Sugar, Salt) initiative and I worked closely with suppliers to make the necessary changes to meet the requirements and ensure compliance.

I was responsible for a team of 120 including 4 Team Managers and 3 Shift Leaders. I’m proud of delivering improved sales & L4L performance, improving store standards and customer service, and developing my team and supporting diversity & inclusion to make it a great place work.

I was promoted to Metro Store Manager in March 2020. This coincided with the Covid-19 pandemic and on top of the day-to-day store management, I needed to manage challenging operational, team and customer issues and deliver urgent changes to working practices to ensure staff and customers were safe and vulnerable people could obtain vital products. Throughout the pandemic the store supported the local community including donating meals to schools and local people and supporting local fundraising and community groups with products and gifts.Key achievements include successfully delivering a rebrand from Metro to Express as part of the nationwide rebranding programme. I also oversaw team growth, increasing headcount from 70 to 90, and supported local store openings and refits with operational and management support, resources and merchandising.

I was promoted to Store Manager of the Hounslow Express store, managing a team of 25 staff including 5 shift leaders and responsible for delivering company KPIs and targets, upskilling and developing team members, managing payroll budget and cash operations and ensuring health & safety and regulatory requirements were met. During this time I developed 2 shift leaders on to Store Manager training.I gained Superstore experience, covering for the Lead Manager / Night Leader in the Feltham Superstore, and in March 2020 began a Metro Store management placement in the Metro store in Richmond, Surrey.

Promoted to Shift Leader, responsible for leading the shift operation of 10 colleagues, managing rosters and payroll, assigning team duties and breaks, and ensuring an efficient day to day store operation with excellent customer service delivered. I was also responsible for delivering stock daily routines / replenishment and ensuring good in-store security to reduce theft / wastage and meet KPIs.In Jan 2015, I was offered a place on the Store Manager training scheme and undertook a Deputy Manager placement in the Hayes Express store with 25 staff, leading a team of 4 shift leaders.