Sarra Boudali Email & Phone Number

Paris, Fr

Paris, Île-De-France, France

Issy-Les-Moulineaux, Île-De-France, France

- Aligning and leading global audit processes with the providers for 15 brands and more than 4000 hotels.- Management, Reporting and Analysis of the audit waves as well as the supervision of their launchings for Accor’s global network. - Brand compliance analysis across 10 brands and its impact on customer satisfaction with concrete recommendations to the brands decision makers.- Communication, animation, and support with Customer Experience relays for over 100 countries.- Creation of learning content for hotels worldwide and animation of webinars.- Participation in the development and improvement of the different digital platforms related to Brand compliance at Accor. (Brand standards management, renovations, audits...).

Issy-Les-Moulineaux, Île-De-France, France

- Assisted in preparing and overseeing the audit process for more than 4000 hotels. - Prepared the launching of a brand compliance project and collaborated with different stakeholders for 6 brands.- Preparation and delivery of the first brand compliance global reporting for 13 brands.- Collaborating in setting brand compliance targets for Premium, Midscale and Economy brands. - Participation in the development and improvement of the different digital platforms related to Brand compliance. - Update brand compliance content and referentials for 15 brands.

Montreal, Quebec, Canada

- Managed a portfolio of +800 clients for 2 years for which I provided support in their investments, projects and financial plans.- Met all performance and financial targets over two years. (Investments, financial plans, account openings...) - Maintained an average of NPS of 9/10 among clients for all service provisions.- Responsible for promoting Desjardins Bank by being a public speaker in hospitals and video-conferences to potential clients.

Tunis Governorate, Tunisia

- Manage and supervise the daily financial operations of the company such as :- Make sure the bills are entered correctly into the system.- Ensure the accuracy of the information labeled on the bills, the contracts and the purchase orders- Communicate with the operations management department to verify that all procedures have been followed. - Assist the IT team in checking the database (suppliers, clients...) between the systems in case there is a redundancy or a mistake. - Assist the accounting team in the creation of the annual report.

Montreal, Canada Area

- Determine and manage the budget of the organization.- Helped organize two gaming sessions.- Helped organize two conferences about video games and E-sports in Montreal. - Supervise and edit the weekly financial reports .- Proactive contribution in the student life .

Nabeul Governorate, Tunisia

- Creation of the strategy and content for the official facebook and instagram pages of the beach club for both pre launch and launch. - Responded to reservations and assisted customers in their inquiries.- Ensured that the brand image was consistent throughout the communications and posts. - Helped in increasing customer reach and engagement.

Tunis Governorate, Tunisia

This summer internship required from me to be a hostess at the hotel's main restaurant/lounge Le madison, my job included: - Management of reservations.- Welcoming people .- Monitoring the personnel and the overall state of the facility. - Maintenance of the restaurant.

Master Of Science - Ms, Hospitality Administration/Management

Dual Degree with Institut Paul Bocuse

Bachelor'S Degree, Business Administration And Management, General

Major in Finance

Master Of Science - Ms, Hospitality Administration/Management

Exchange program during my MSc degree in international hospitality management

Master Of Science - Ms, Hospitality Administration/Management

Dual Degree with EMLyon Business School

Baccalauréat Section Sciences Expérimentales