Play a pivotal role in supporting a new CIO who spearheads, develops, and executes the improvement of IT systems across 7 hospitals for the largest rural hospital network in the country, serving 5M individuals· Bridge communications with the CIO and administration to support IT improvements· Respond to requests and schedule mission-critical meetings with outside vendors and hospital network executives, senior leadership members, and directors, facilitating monthly visits to six… Show more Play a pivotal role in supporting a new CIO who spearheads, develops, and executes the improvement of IT systems across 7 hospitals for the largest rural hospital network in the country, serving 5M individuals· Bridge communications with the CIO and administration to support IT improvements· Respond to requests and schedule mission-critical meetings with outside vendors and hospital network executives, senior leadership members, and directors, facilitating monthly visits to six community hospitals to incorporate rural hospitals into the IT fold· Collaborate with senior leaders, administrators, chief nursing officers, clinical directors, and key stakeholders to facilitate the reshaping of the technological systems and culture by convening and arranging meetings· Communicate high-level sensitive information with the utmost confidentiality to all stakeholders in preparation for key quarterly meetings· Compile accurate, timely information and craft PowerPoint decks for CIO review and use in quarterly meetings· Streamline the CIO's schedules and priorities to expedite processes, ensure focus on priorities, and meet tight deadlines· Balance workloads and manage multiple projects, fulfilling all requests on time and with precision· Author and distribute emails to drive operational workflows and improve team coordination· Coordinate schedules for IT team members, key stakeholders, and 10 other crucial staff as needed· Deliver CIO admin support; entrusted as CIO's liaison and team member go-to person on prioritizing key meetings·Use exceptional verbal and written communication skills to research, prepare, proofread, and ghost send a weekly EPIC outreach newsletter to over 3,000 internal and external stakeholders. · Organized a banquet for 40-50 professionals on the cybersecurity team in collaboration with a 3-person committee that coordinated the event logistics end-to-end, including venue, catering, entertainment, and speakers to enable seamless execution Show less

• Navigated a high-volume, high-risk clinic by coordinating admissions and discharges, including following up by phone with 200-250 patients per day while concurrently checking in between ~200 patients per day • Modernized the center’s processes by automating paper medical charts into electronic format, overseeing a mission-critical 2-year project that included the transfer of 10K+ charts• Strategized with the genetics nurse practitioner to enhance all clinic processes and expand… Show more • Navigated a high-volume, high-risk clinic by coordinating admissions and discharges, including following up by phone with 200-250 patients per day while concurrently checking in between ~200 patients per day • Modernized the center’s processes by automating paper medical charts into electronic format, overseeing a mission-critical 2-year project that included the transfer of 10K+ charts• Strategized with the genetics nurse practitioner to enhance all clinic processes and expand patient services• Elevated the coordination of care processes by streamlining daily clinic workflows for the nurse practitioner to focus time on patient care, expanding the NP’s capacity to receive 20-25 patients per day versus 5-8 patients per day • Boosted the turnaround time of delivering genetic testing results for patients by 2-3 average days • Organized and prioritized workflows including patient sign-in, bookings, medical records, billing, and data entry • Developed an expansive network of referral sources and facilities to refer patients to viable options • Determined admission eligibility by analyzing data, clinical information, and financial circumstances; performed intake collecting demographic and verifying insurance information • Calculated estimated costs per contract and daily facility usage to mitigate unnecessary charges; assisted coders with charge entry with meticulous attention to detail and accuracy Show less

· Oversaw routine to complex entry and billing responsibilities, entering all charges for surgeries performed to ensure proper billing of 40-70 patient cases per day· Led a team of 5 professionals to address issues with delinquent charts and align charts with current procedures, steering the project end-to-end to rectify ~20K+ delinquent charts; updated all charts within 30 days following project execution· Orchestrated billing, revenue cycling, medical records, surgery scheduling, and… Show more · Oversaw routine to complex entry and billing responsibilities, entering all charges for surgeries performed to ensure proper billing of 40-70 patient cases per day· Led a team of 5 professionals to address issues with delinquent charts and align charts with current procedures, steering the project end-to-end to rectify ~20K+ delinquent charts; updated all charts within 30 days following project execution· Orchestrated billing, revenue cycling, medical records, surgery scheduling, and patient check-ins· Educated patients on insurance policies and directed them to in-network specialists· Drove performance excellence while assisting with copays, estimates, and billing concerns with attention to detail· Reviewed and analyzed delinquent accounts, arranged payment plans, or escalated issues to collections agencies· Amplified the patient experience, following up on all accounts to enable complete resolution· Entrusted with scheduling surgery cases with a sense of urgency; scheduled operating rooms and submitted requests for equipment needed to carry out the procedure· Facilitated improvement of overall quality, completeness, and accuracy of medical record documentation while processing patient data to ensure 100% accurate entry Show less

· Directed all office operations and procedures to achieve organizational objectives and business goals· Administered scheduling, bookings, revenue cycling, and insurance verifications· Cultivated deep relationships with both patients and medical staff to establish a welcoming environment· Collaborated with cross-functional healthcare professionals to accurately reflect services in the EMR

· Supervised all clinic and operational processes to ensure smooth workflows· Carried out robust administrative tasks, including calls, insurance verifications, appointment scheduling, and client intake· Initiated and sustained high-level, engaging interactions with physicians and providers to address medical record issues· Ordered office supplies and coordinated equipment repairs with vendors· Delivered special projects on time or ahead of schedule as assigned· Safeguarded… Show more · Supervised all clinic and operational processes to ensure smooth workflows· Carried out robust administrative tasks, including calls, insurance verifications, appointment scheduling, and client intake· Initiated and sustained high-level, engaging interactions with physicians and providers to address medical record issues· Ordered office supplies and coordinated equipment repairs with vendors· Delivered special projects on time or ahead of schedule as assigned· Safeguarded confidential patient information, including 100% HIPAA compliance. Show less