Sarah Hesham Nafee Email & Phone Number

Egypt

Overseeing and managing a large team of Sales Managers, typically spanning a wide geographical area.Identifying valuable emerging markets.Accurately forecasting future sales and forming sales plans to adapt to constant shifts in the marketplace.Identify potential clients in the target market and complete appropriate research on the prospective client’s business needs.Develop relationships with prospective clients, while maintaining existing client relationships.Develop and execute sales strategies in order to achieve monthly, quarterly and year end goals.Develop and execute a strategic plan to expand our customer base.Oversees the operating performance of and compliance of current sales team.Achieves satisfactory profit/loss ratio and market share.Monitors competitor products, sales and marketing activities.Directs sales forecasting activities and sets performance goals accordingly.Directs staffing, training, and performance evaluations to develop and control sales.Use available data to accurately forecast sales and set appropriate performance goals.Increasing client base.Manage a portfolio of accounts.Develop a positive relationship with clients.Resolve conflicts and provide solutions to clients in a timely manner.Dealing with all aspects of a campaign.Giving sales presentations to a range of prospective clients.Using an existing network of industry contacts & open new leads to generate new business.Understanding and promoting company programs.Achieving sales targets (revenue & profit).Monitor and report on sales performanceManage and coach sales team.Assist in developing the annual marketing and sales plans.Build sales pipeline for new business opportunities.Ability to identify client issues strategically.Work with the Sales, Account Management and Operations, teams to implement targeted sales strategy.Work with management team and play a key role in the success of organizational change such as changes to sales processes.

Egypt

Campaign execution and lead management:  Hunting through cold/warm calling to generate Leads according to campaign schedule and work-lists provided.  Ability to work independently with a strong drive for results. Execute effective prospecting efforts to maximize coverage of defined accounts  Generate, qualify, nurture and handover leads and opportunities by developing and driving effective calling and selling strategies that are based on valid, customer-specific value propositions.  Pass qualified leads to Inside Sales after proper need analysis  Build and maintain a good working relationship with sales and marketing contacts to amass knowledge to enable you to do the job of demand generation more effectively.  Regularly review of lead pipeline and progression. Proactively give qualitative and quantitative feedback to Marketing on campaigns.  Prospects recruitment through event invitation and survey follow up.Data entry in CRM or related systems:  Document all campaign and lead management related activities using the adequate systems correctly.  Update and maintain according to standard procedures to ensure sales and marketing have the most up to date information as and when required. -Helping MENA SMEs achieve their goals by running simple with SAP , And creating needs and drive them to consider and evaluate SAP solution-Business to business proactive outreach, primarily by telephone and email, to generate qualified leads and prospects -Promote regional SAP visibility by building and cultivating strategic relationships with prospect customers and manage regional pipeline-Identify qualified leads within specific verticals and geographic territories, establish communication with appropriate contacts to obtain opportunity data, and setup a meeting between the prospect and the Account Executive

Smart Village

 Own and manage the client relationship: resolving calls efficiently and effectively. Maintain customer experience and to answer customer queries in a professional manner & to ensure customer satisfaction. Answering services and promotion queries. Report and handle customer’s complaints.Career-Related experience:Customer Experience Analyst / NPS Spokesperson:  Research and analyze consumer behavior. Researching and reporting in depth agent behavior affecting customer experience.  Negotiating with operations new processes and policies to focus on customers' best interest.  Training and Development. Delivering training material both product knowledge or soft skills to new hires and current employees.  Approving by client and overseeing material delivered in training  Coordinating with support functions availability for training, schedules and session duration.  Data Analyst. Gathering in depth data (e.g.: performance, employees). Preparing reports, statistics and analysis.  Using gathered information for business development and process improvement.