Sarra Rashid Email & Phone Number

Ottawa, On, Ca

Ottawa, On, Ca

Assessing members' psychosocial needs and requests; providing short-term mental health counselling and follow-up support to help them achieve their objectives; assisting with community and public resource navigation to complement our platform's services; collaborating with other mental health professionals to maintain a strong focus on patient safety

Bilingual Crisis Responder, providing emotional support and text based crisis intervention to youth in need through active listening and collaborative problem solving in both French & English

Ottawa, Ontario, Canada

Ensuring mental health course materials meet high standards for quality in language, style, formatting, accessibility, inclusiveness, and accuracy in both of Canada’s official languages. Supporting ongoing projects throughout their life cycle.

Supporting intake for psychoeducational and psychodiagnostic assessments as well as psychological treatments, scoring clinical assessments administered by clinicians (ASEBA, BRIEF2, Conners-3, etc.), managing waitlist and registration for the S.P.A.C.E & Dialectical Behavioural Therapy Family Skills Group, working alongside clinicians to support them in their administrative and client billing needs, greeting and supporting clients who come into the clinic for services.

Answering EAP counselling intake calls promptly and professionally, arranging appointments for clients, completing initial assessment and screening of client’s needs and requests for counselling services as well as collecting relevant agency information, providing relevant community resources and services as per client’s needs, completing risk assessments for suicide risk and risk of violence, collecting and entering all relevant intake information into online databases, maintaining intake availability of counsellors and assigning cases to available intakes, maintaining client waitlists, providing input to Clinical Manager regarding patterns in client requests during the intake process to allow the development of program services

Updating Founder & CEO on community position, overseeing and supporting community manager and community team, working cross functionally with Development team to communicate community needs as it relates to tech features and support, working with social media and communications team to support outreach efforts as it relates to community, managing all volunteer power user programs, overseeing all internship programs and supporting supervisors, ensuring safety measures are continuously reviewed, kept up to date and implemented (ongoing moderation, community guidelines, code of conduct), ensuring high listener quality through anonymous evaluations program, resource development and ongoing feedback from users, coordinating community programming and engagement efforts (support groups, listener training sessions, newsletters, etc.)

Worked alongside Director of Community Development to support, train and grow volunteer listener community, supported Volunteer Coordinator in their role and responsibilities, oversaw community programming such as mental health support groups, ongoing educational discussions and lighthearted events virtually through video and chat based platforms, developed and implemented cohorts of a 10 week internship program, compromising of 200 interns in total, developed an ambassador program consisting of 20 users, program oversees mentors, anonymous quality evaluations, weekly training programs and special events, coordinated and constructed a volunteer active & reflective listening training and 15+ educational training guides related to emotional support, daily oversight and management of community safety reports, administrative duties and community feedback

Provided text based emotional support and active listening to users in need of a listener, coordinated the onboarding of new volunteers to the platform through active and reflective listening training, managed volunteer engagement programs such as listener of the month and featured friday listener, oversaw community spaces (facebook group, group chat room, slack channel) to ensure positive and welcoming interactions between all community members, assisted in the creation of training guides and discussions for volunteer ongoing education

Ottawa, Ontario, Canada

Supported the Director of Healing & Accountability in the facilitation and execution of Thrive (the trauma education and empowerment closed 12 week support group) as well as the Healing Justice Workshop series, a public mental health education initiative of 7 workshops.---Kind Space is committed to providing Ottawa – located on unceded Algonquin territory,accessible resources, events, social, and educational programming to celebrate and supportpeople of all sexual orientations, gender identities and expressions.

Remote

Moderating and supervising online group support chatrooms to ensure safe, positive and welcoming interactions during dedicated bi-weekly shifts, supporting volunteer moderators, managing group support emergency requests

Remote

Working alongside the community management team, manages one of the social media platforms for 7 Cups (creating content, posting, advertising events), volunteer management (overseeing training, onboarding new active listening mentors and leaders, continued education (group discussions, resources, etc.), aligning with community strategy and guidelines, mentoring and supporting leaders), hosting special events to engage and support volunteer listeners

Provided emotional support on a variety of topics using Active Listening Skills, for members with various mental health conditions across an international online platformMentoring listeners on the platform to train them and teach how to apply active listening skills in chats, facilitating group discussions on active listening skills, ongoing moderation of listener support chatrooms

Markham, Ontario

Working with kids on the Autism Spectrum in a summer school setting, assisting teachers in the classroom during classes and recreational activities (dance classes, sports, art, etc.), accompanying children on bi-weekly educational field trips across Toronto

Master Of Education - Med, Counselling & Psychotherapy

Honours Bachelor Of Arts - Ba, Psychology & Minor In Social Work - Bilingual (English/French), Summa Cum Laude

Honours Thesis: "Comparing Profiles of Adjustment to an Attachment Injury in Young Adults on Relationship Satisfaction and Forgiveness.

Education record

Francophone High School