Ali Raza Email & Phone Number

United States

 Managed user accounts, groups, and access controls in Jump Cloud’s cloud-based directory service. Configured and integrated systems, applications, and networks with Jump Cloud’s platform. Managed user accounts, permissions, and licenses in the Office 365 Admin Center, ensuring proper access controls and compliance. Configured and maintained security settings, including multi-factor authentication (MFA) and data loss prevention (DLP) policies. Managed user accounts and access permissions through the Google Workspace Admin Console, ensuring data security and compliance. Configured organizational settings and enforced security measures to protect sensitive data in Google Drive. Utilized the Norton Antivirus Management Console to monitor antivirus status, quarantine threats, and deploy updates across multiple endpoints. Ensured compatibility between AnyDesk and various operating systems and devices for cross-platform remote access. Designed custom user interface elements to simplify the remote connection process for end-users. Implemented OpenVPN on various server platforms, such as Linux or Windows, to create a secure VPN gateway. Configured firewall rules and VPN tunnel restrictions to restrict access to authorized users and resources. Implemented vital management and certificate revocation to ensure secure communication and prevent unauthorized access. Successfully led the deployment of attendance machines in office locations, ensuring seamless integration with the existing infrastructure. Coordinated with vendors and installed and configured attendance machines, guaranteeing accurate data capture. Successfully deployed MikroTik routers to enable load balancing across multiple internet connections, enhancing network reliability and performance. Configured firewall rules on the MikroTik router to enforce security policies and protect the office network from unauthorized access.

Karachi Division, Sindh, Pakistan

Key responsibilities: Analyze our current Telephony environment and propose, manage, and lead key improvement projects Using NAGIOS monitor and identify capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.ASTERISK, ELASTIX, FREE PBX Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic. The configuration of Inbound/Outbound routes, voicemail, extensions. Queue, IVR, Calling privileges. Manage carrier wise utilization report on monthly basis. Upload Vendor rate sheet and CDRs to verify billing with our local CRM Introduced new vendors to compete for better pricing and support and also configured it for testing. Managed Call flow and responded to technical support needs of users. Provide technical expertise to resolve operational events and trouble tickets. Day to day task, work on cases like bad call quality, call failing, phone registration issue. Used LINUX CLI on a daily basis to perform essential functions and troubleshooting. Install and maintain the server that running under IPT Dept. and also update backup server for any disaster. Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic. The configuration of trunks and implementation of new carriers on Predictive Dialer.

Karachi

• Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.• Performing computer installation and operating system configuration in designated networks.• Installing and providing maintenance service to clients.• Repairing hardware components of personal computers, laptops, and printers.• Visiting clients' offices, evaluating problems, and implementing corrections.• Providing training to clients' employees on handling basic hardware problems.• Providing upgrade service to all computer platforms.• Maintaining logs and inventory of equipment repairs.• Answered calls and guided clients on fixing minor problems.

Dha Phase 7

. Create and apply new reports for cost control and performance.. Install and maintain server that running under IPT Dept.. Work on Asterisk Server(Linux).. Create new rules and troubleshoot error on old rules if arise.. Monitor and identify capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.. Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic.. Manage the voicemail system.. Interact and coordinate with other organizations both on an informational and technical level. Voice synthesis support. Incoming and outgoing routes with support for dial pattern matching. Support for call queues. Callback support. Creation and configuration of local extension . Onsite Diagnostic & Resolution of PC/Notebook including Windows XP, 7 & 8 and Microsoft Office products & other essential In-house softwares.• Installation of Windows Server2008R2/XP/7/8 through SCCM 2012 for new expansion.• Configuration of Cisco/Polycom Phone for calling purpose.• Creation of Domain ID, Email & Sharing Folder & provide Access as per policy.• Troubleshooting Network (LAN & WAN) problems and outages; scheduling upgrades; collaborating with network architects on network optimization.• Design & Deployment CCTV surveillance system with Surveillance Technician.• Ensuring smooth operation of various Services including Directory Services, Email, DNS, Distribution File System, Web Services like Network/System Monitoring, Helpdesk Portal.• Providing training and technical support for 1000 plus users with varying levels of IT knowledge and competence.• Suggesting and providing IT solutions to business and management problems.• IT internal Documents, SOPs, KPIs & IT delivery up to end user satisfactions.• Investigate specialist and complex IT support issues.• Multimedia Presentations and Video Conferencing.

Shahra-E -Faisal Karachi Nto (Nice Trade Orbit) Building

• Troubleshoot and Log complaints, create Incidents and Service Requests on IT Service Management application HP Open View Service Center (Enterprise Service Management Version 6.2)• Working experience on ITIL module (Interaction, Incident, Change) management.• Outlook installation , configuration , trouble shooting• Installation, maintaining and attending day-to-day user's problem calls• Installation and updating of Desktop operating system and other software• Install, Configure & maintain e-mail clients (MS Outlook )• Troubleshooting of operating systems (Windows XP, Windows 7)• Troubleshoot & Resolve any client level application.• Testing of computers and ensuring that computer systems are functioning properly.• Physical setting up of computers and software system installation for various computer applications and programs• Remote Software/ Desktop troubleshooting• Support on windows networking (wired and wireless)• Client level Antivirus and troubleshooting• Installation and maintaining configuration and troubleshooting of printers, scanner and peripheral devices• Performing and updating Inventory for desktop and peripherals.• Respond to IT- Helpdesk complaints via email as well as on call.• Maintenance of the department computer network system; install and maintain system software and hardware.• Escalating IT Helpdesk issues to 2nd tier and 3rd tier team.• Visit different in-city and remote city location to rectify their network/ system related issue.• Update complete McAfee Suite.

Bs Telecommunication Engineer, Wireless Communication,Fiber Optics,Gsm, First Division

Pre Engineering, Pre-Engineering

Matric, Computer Science