Accountable for the delivery of all End User Compute Programmes across the LSEG organization including integration, de-duplication and transformation projects.

Globally accountable for 6 Project Managers responsible for delivering O365, MS Teams, W7 to W10, a new Managed Print and VDI solution. Alongside migrations of Contact Centre, Messaging, SharePoint and Public Folders, including circuit ceases, Datacentre exit and Thomson Reuters separation activities. Overall accountable for the current technology stack transformation and simplification activities of O365, MS Teams voice and video workplace landscape during COVID, ensuring end users were informed and supported with a smooth virtual adoption of Office 365 across Refinitiv.In September I was given a second Programme to run alongside Digital Workplace. Managing the Programme delivery of the Product Distribution Network customer connectivity solution off a legacy, expensive network due for retirement into a Managed Service on behalf of Technology Operations in partnership with Customer Operations onboarding SMEs. Complicated circuit moves required a thrust through migration planning, providing 70+ US and Canadian customers in financial markets with a high-performance and cost-effective network connectivity solution allowing access to specific Refinitiv Products.In January I was also asked to support the London Stock Exchange Group (LSEG) Day 1 integration activities for End User Compute (EUC) and have been across both the LSEG and Refinitiv EUC Programmes since February. I am also now leading the mobilization of the joint cross-company EUC Integration Programme.

I enjoyed a career break whilst recovering from hip surgery in 2019 and took several trips to New Zealand and Australia.

Consulted as a Project Manager to bring together an integrated plan across multiple technical training environments initially reviewing access, connectivity, infrastructure, interfaces, service, security, support and testing components at the Metropolitan Police Service within the CONNECT Programme. Produced a "post start" Whitepaper to highlight complexity of technical options, risks issues and dependencies, assessment of cost, deliverability and strategy impact which enabled a Business Analyst to move forward a plan with Architecture, Network and Infrastructure Delivery.

Delivered a $25M save within RBWM and Digital Service Lines reducing cross charges within the Business and freeing up Infrastructure capacity to be used elsewhere within the Bank. Primarily focused on Development, Cloud, Virtual, Storage, Mainframe reductions and demises on WMWare, PCF, Linux, Windows and Solaris platforms and Oracle, Sybase and SQL DBs. Using an Agile approach working with DevOps Engineers analysed data, presented to both IT and Business stakeholders, prioritising opportunity, driving reductions and demises.During last 4 months at HSBC; selected to close OS security vulnerabilities within Retail Banking Wealth Management (RBWM) Services Lines; Retail Products and Credit Control Services. Responsible for brokering a patch window with IT Service Owner (server and application owners) and Engineers for all open servers globally including small countries. Successfully security patching all DMZ (demilitarised zone) and DRN (dedicated router network) hosts resulting in no direct threat to HSBC Service and Customers.

Led a global practice of 80+ Programme and Project Managers within Infrastructure. Accountable for delivering large and complex Transformation Programmes and Projects within Retail Banking, Wealth Management, Insurance and Digital (RBWM). Providing oversight and driving senior Stakeholders, Architects, Engineers and testers including external third parties in order to clear any blockers. Transformed a global team from 80+ to 15+ under a DevOps model using Agile methodology. Strong leadership and travel abroad was crucial in such a fast paced role.

As Vice President I set up and defined the strategy and subsequently lead a 3 year programme to deliver an IT wide initiative developing long-term successful solutions within the End User IT Support Services Workforce and CoE locations, planning, design and sourcing strategy. Performing demand analysis, building out Remote Desktop service capabilities, improving Branch and Vendor cost, consolidating workforce and span of control using proven methodologies that directly benefit the Bank underpinned by a newly defined Target Operating Model supporting these transformation activities.

Vice President accountable for the management and transformation of a 40+ organisation supporting 7,500 users with a focus on executing a new operating model which incorporated setting up a new offshore team, supervising the new remote model and hiring plan whilst consolidating the onshore team, developing talent and reducing cost. Providing day to day leadership ensuring the service provided was at the highest possible level, meeting or exceeding client expectations.

Vice President responsible for setting up a new offshore IT Security Team including sourcing, recruitment, training and on-boarding in a new location. Achieved by consolidating a team of UK Access Control Engineers and the review of their regional and global tasks in preparation for offshoring, alongside mentoring and coaching an unhappy team.

Vice President Principal Sourcing and Recruitment lead for 100+ newly planned offshore roles. Project set up and delivery of the Client Productivity stream with emphasis on service improvement and follow-up; providing clients with knowledge, training and tools. Line Management of 10+ Deployment Managers and Level III Technical Support Team. Responsible for the development and delivery of EMEA Windows 7 & Office 2010 (iDesktop) Client Training. Also responsible for a wide variety of Workspace Business Management functions and transformation activities.

Responsible for managing the delivery of 80+ infrastructure staff and services including project, desktop support, centralised Service Desk, application scripting and packaging in-line with Contractual SLAs across Europe. Accountable for driving optimisation and cost down alongside Vendor Management. Achieved by providing leadership to the Account Support Team responsible for Service Delivery to the EMEA Campus. Accountable for building and maintaining productive client relationships including strategies for performance metrics, escalation management and communication.

Responsible for developing customer Service Desk best practice methodoly and standardising service definitions and documentation within the Portfolio designed to support Pursuit, Transition, Transformation and Delivery Teams. Support of 5 European customer transformation activities performing Delivery Assessments, Operational Reviews and Solution Validations with Technical Leads. Accountable for an in-depth Gap Analysis of Services and a Solution at a London customer resulting in beneficial commercial variances.

Assistant Vice President involved in the centralisation and consolidation of 4 London Service Desks at CS in readiness for outsourcing to HP, promoted to overall Service Desk Manager at CS responsible for a team of 20 Analysts, 1 deputy and a team leader. In partnership with the HP Transition and Transformation Team accountable for reviewing, streamlining process, people and technology.

Assistant Vice President responsible for the set up and management of an insourced Service Desk consisting of 6 staff supporting 1,500 users. Providing stability in service during transition and beyond to all Equities Trading, Equity Capital Markets and Research Analysts.