*Served as a subject matter expert, facilitating risk mitigation, enhancing knowledge of fraud and its prevention strategies, and supporting leadership with comprehensive reporting and strategic meetings.*Performed in-depth data analysis to detect patterns and anomalies indicative of fraud.*Examined reports and scrutinized individual transactions flagged as suspicious to uncover potential fraudulent activities.*Assessed customer data to identify and prevent instances of fraud.*Supported the development and implementation of fraud prevention strategies by identifying vulnerabilities and recommending process enhancements. *Engaged directly with customers to alert them of fraudulent activity and mitigate potential impacts.

*Managed a high volume of customer interactions, providing accurate and timelyresponses to inquiries related to account transactions, product information, andbanking procedures. Utilized active listening skills to understand customer needsand deliver personalized solutions.* Maintained an up-to-date knowledge of the bank's products, services, and policies.Effectively communicated product features and benefits, assisting customers inmaking informed decisions.* Adhered to banking regulations and security protocols to safeguard customerinformation and prevent fraud. Maintained confidentiality and followed bank policiesin all interactions.* Promoted to Subject Matter Expert, delivering precise solutions that reduced average handling time (AHT) while ensuring high standards of quality.