● Ran fundraising campaign for prestigious Trillium Health Partners (Credit Valley, Mississauga hospital & Queensway health centre)● Engaging and communicating with customers directly in-person● Tracking and reporting customers and sales information via internal software on the official iPad● Meeting attainable engagement targets

● Collaborated with 41 Projects teams across India and implemented strategies for efficient working of cooperatives all over the country.● Responsibilities included monitoring of projects, financial support and HR operations.● Handled the Cooperative Connect program where we provide the knowledge of successful cooperative business model and also the Leadership Development Program.● Analyzed problematic areas to provide recommendations and solutions.● Generated reports detailing findings and recommendations.

• Worked with grassroot women towards development of business plan for rural entrepreneurs and Self-Help Groups.• Responsible for coordinating with field workers, IT team and the Chartered Accountant for the efficient use of communication technologies.

● Handled US Insurance Service Centre. I handled Providers (B2B) and Members (B2C) both. We used to handle policies of 13 US Insurance Companies. Was involved with Team’s Analytics and Reports.● Offered friendly and efficient service to customers, handled challenging situations with ease.● Maintained energy and enthusiasm in fast-paced environment.● Demonstrated respect, friendliness and willingness to help wherever needed.

● I was the part of the pilot batch. We were required to assist the sellers on Amazon. It was a semi technical process since Amazon's seller central requires a deep knowledge of all the policies and a complex process of selling on Amazon's platform.● Team Handling - Managed WFM of 15 people all by myself including analytics and reports● Handled concerns quickly and escalated major issues to supervisor.● Actively listened to customers' requests, confirming full understanding before addressing concerns.