Who is Sarthak Desai? Overview
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Sarthak Desai is listed as Admin Platform Officer at IDEMIA, based in New Delhi, Delhi, India. AeroLeads shows a matched LinkedIn profile for Sarthak Desai.
Sarthak Desai previously worked as Data Reporting and Analytics at Canadian Food Inspection Agency and Senior Executive at _Vois. Sarthak Desai holds Business Intellegence System Infrastructure, Computer Systems Analysis/Analyst from Algonquin College Of Applied Arts And Technology.
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IDEMIA
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Profile bio
About Sarthak Desai
A seasoned professional with extensive expertise in data reporting, analytics and technical support, known for delivering dynamic dashboards, data visualizations, and document management solutions using cutting-edge tools like IBM Cognos, Excel, SharePoint, and Power BI. Showcased success in operational performance management, consistently surpassing KPI benchmarks, enhancing customer satisfaction, and streamlining processes through root cause analysis and incident management.Proficient in building interactive dashboards with advanced filtering techniques, providing actionable insights and improving decision-making across teams.Skilled at troubleshooting technical issues, delivering end-user support, and collaborating with cross-functional teams to ensure optimal system performance and scalability.Have been recognized for proactive problem-solving, strategic communication, and the capability to translate complex technical requirements into clear, user-friendly solutions.A Graduate Certificate in Business Intelligence Systems Infrastructure from Algonquin College, Ottawa ON, and a Bachelor’s in Computer Application from HNBGU University, India.I have a wide range of technical skills. I am proficient in IBM Cognos for creating dynamic dashboards and reports, aligning with client needs for data visualizations and interactive filters. My knowledge in SQL Plus and MySQL allows me to design and construct ER diagrams. I am skilled at presenting data in Tableau, scripting in Python, and understanding internet traffic flow via Wireshark. Ability to extract and clean data using Power BI, present it via graphs and charts, and filter it for representation is notable.I possess strong communication and organizational skills and I am flexible in high-pressure, 24/7 support environments. My experience in automation, streamlining workflows, and team coordination has been instrumental in my professional development. Worked on academic projects like the Tableau Visualization Project at Algonquin College, where I connected and presented data via graphs, imported data from Excel to create dashboards,pie charts,and bar graphs. Experience includes a co-op at Canadian Food Inspection Agency,a Senior Executive role at Vodafone,India, and as Senior Analyst and Analyst at HCL,India.Ensured operational adherence to standards, managed outages, resolved customer issues, provided technical guidance, conducted root cause analysis, facilitated team communication, and troubleshot software and network issues.
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4 roles
Sarthak Desai work experience
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Data Reporting And Analytics
- Utilized IBM Cognos to work with large datasets, creating dynamic, user-focused dashboards and reports with interactive filters, drill-down features, and visually captivating representations to meet diverse user.
- Employed Excel to maintain precise user lists, ensuring data accuracy and integrity. Leveraged advanced sorting, filtering, and formatting tools to streamline administrative processes and support business objectives
- Showcased expertise in automating report production, implementing dynamic filters, custom computations, and query optimizations to streamline processes and improve operational efficiency.
- Conducted detailed report examinations to ensure data precision, promptly identifying and addressing discrepancies to align results with anticipated insights, contributing to enhanced decision-making capabilities.
May 2023 - Sep 2023
Senior Executive
- Ensured strict adherence to established operational standards and KPIs, effectively managing planned outages within SLA and time constraints.
- Provided technical guidance and hands-on support to a team of 15, driving issue resolution and ensuring high-performance standards.
- Led efforts in resolving customer issues by adhering to SOPs and escalating processes to meet SLAs, maintaining high levels of client satisfaction.
- Facilitated seamless communication between onsite and offshore teams, ensuring smooth coordination during major releases and high-impact system changes.
- Delivered timely updates to Customer Care/Account/Service Managers, ensuring stakeholders were well-informed on outage management, performance metrics, and SLA adherence.
Dec 2021 - Jun 2022
Senior Analyst
- Led the incident management process for high-priority cases (P1, P2), ensuring prompt ticket assignment and efficient resolution of user system and network connectivity issues.
- Displayed effective collaboration within a fast-paced environment, applying analytical problem-solving to vet and resolve technical challenges quickly.
- Provided exceptional technical support with a customer-centric approach, sharing knowledge and solutions across the team to drive efficiency improvements.
- Utilized KB articles and performance metrics to document incidents, track resolutions, and manage work requests, ensuring efficient knowledge sharing.
- Delivered desktop, application, and transaction support, focusing on enhancing the overall end-user experience and ensuring seamless system functionality.As Analyst | Oct’17 – Jul’20
- Managed technical assistance requests across multiple channels (calls, emails, instant messages), assigning tickets and providing prompt resolutions to system unlocks, password issues, and connectivity problems.
Oct 2017 - Dec 2021
3 education records
Sarthak Desai education
Business Intellegence System Infrastructure, Computer Systems Analysis/Analyst
Bachelor’S Degree, Information Technology, 72
Baba Farid Institution Of Technology ,Uttrakhand
Student, Information Technology
Amity International School, Pushp Vihar
FAQ
Frequently asked questions about Sarthak Desai
Quick answers generated from the profile data available on this page.
What company does Sarthak Desai work for?
Sarthak Desai works for IDEMIA.
What is Sarthak Desai's role at IDEMIA?
Sarthak Desai is listed as Admin Platform Officer at IDEMIA.
Where is Sarthak Desai based?
Sarthak Desai is based in New Delhi, Delhi, India while working with IDEMIA.
What companies has Sarthak Desai worked for?
Sarthak Desai has worked for Idemia, Canadian Food Inspection Agency, _Vois, and Hcl Infosystems Ltd..
How can I contact Sarthak Desai?
You can use AeroLeads to view verified contact signals for Sarthak Desai at IDEMIA, including work email, phone, and LinkedIn data when available.
What schools did Sarthak Desai attend?
Sarthak Desai holds Business Intellegence System Infrastructure, Computer Systems Analysis/Analyst from Algonquin College Of Applied Arts And Technology.
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