- Drive daily replenishment processes in line with best practice.- Ensure trucks are processed within productivity guidelines and prioritized effectively.- Own assigned areas of responsibility and make suggestions on how to streamline operations to become more effective.- Maintain stock organization systems and make recommendations to improve.- Ensure supplies are ordered proactively to provide seamless operation.- Identify maintenance and repair needs across store and communicate to appropriate partners.- Ensure shipment validation is completed accurately to minimize shrink and inventory errors.

• Provided strong leadership in community, customer service, and team development.• Promoted a consultative and customer centric environment primarily focused on small business customer needs.• Lead and developed a high-performance team focusing on a culture of exceptional service, consultative, selling, and total solution.• Empowered the team to learn, grow and deliver through teaching and in the moment coaching. • Drove profitable sales and margin by fostering sense of urgency in others to achieve their goals.• Assisted in associate development and lead the team committed to operational excellence.

• Processed shipment and communicated with buyers what is best sellers and what product we should scale back on according to profit.• On sales floor to assist and coach to ensure team is providing pleasant and educated customer service.• Lead and assisted with scheduling a team of 20+ employees.• Coaches team on how to use KPI metrics to meet/exceed corporate daily sales targets.• Develop /maintain client book with preferences and purchase history.• Directs employees to create displays, upsell featured items and tidy store during assigned shifts.• Evaluates employee performance and conveys constructive feedback to improve skills.• Establishes performance goals for employees and provides feedback on reaching new milestones.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.• Oversaw and managed operational and financial projects to deliver on time and within budget limitations.• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.