Key Responsibilities:• IT Infrastructure Reliability: Ensure all IT functions are operational and resolve issues promptly.• Firewall Management: Regularly update to maintain network security.• Network Services: Manage and troubleshoot LAN and Internet connectivity.• Anti-Virus Services: Maintain and update protection systems.• Server Management: Handle Server 2008 tasks including user accounts and performance reports.• Email Services: Manage Gmail accounts, permissions, and usage reports.• Social Media Support: Assist with social media postings.• CCTV Monitoring: Check and handle recording tasks.• NAS & Cloud Backup: Manage NAS drive, user accounts, data backup, and Google Cloud backups.• Door Access Services: Handle access control and provide HR with attendance reports.• Procurement & Vendor Management: Oversee purchasing, quotations, and vendor relationships.• User Support: Assist with IT issues, maintain hardware, and ensure license compliance.• Asset Management: Track and manage IT assets.• Sound & Video Systems: Manage equipment for communication and multimedia needs.

Position: Services HeadKey Responsibilities:• Customer Support: Manage all client calls for server-level issues, firewalls, warranty support, laptops, desktops, emails, iMacs, LAN/WAN, and routers.• Technical Support: Provide and support technical engineers for FMS supports.• Vendor Management: Build relationships with vendors, send inquiries and purchase orders, manage materials, billing, and payment processes.• System Administration: Administer and maintain server and LAN network equipment for high availability and performance; deploy Windows patches and updates to ensure IT security standards.• Asset Management: Handle asset management, maintain inventory, and manage licenses.

Position: Sr. Technical Support EngineerClient: RUNWAL GROUP (Mumbai)Key Responsibilities:• Site Management: Oversee all Runwal sites (HO, Elegant, Elina, My City, R-Mall, Residence, The Reserve, and House).• Technical Support: Provide support to employees and contractors.• IT Support: Manage desktops, laptops, LAN, Wi-Fi, email configuration, antivirus, ERP, remote support, printers, user permissions, and Windows updates.• User and Policy Management: Manage users, group policies, and monitor domain controllers using ADST Tools, AD Manager, and Symantec Antivirus update policy.• File Server Management: Handle file servers, disk quotas, and user permissions.• Asset Management: Maintain inventory and manage licenses with vendors for procurement and stock lists.

Client: LIQUIPACK SYSTEM PVT. LTD (Thane, Vileparle & Ahmedabad) & Pharma Lab (Gavandi)Key Responsibilities.• Server and Network Support: Manage domain servers, firewalls, antivirus servers, and wireless networks.• Technical Support: Assist PC and laptop users with Thick Client program and server system issues.• User and Policy Management: Manage users, group policies, and domain controllers.• File Server Management: Handle file servers, disk quotas, and user permissions.• DNS/DHCP Management: Configure and manage DNS and DHCP.• End-User Support: Provide support for MS Office, Windows, and Outlook.• Issue Resolution: Resolve hardware and software issues for desktops, laptops, and network printers.• System Administration: Maintain server and LAN equipment, deploy Windows patches and updates.• Asset Management: Maintain inventory and manage licenses with vendors.

Client: MEHTA GROUPS (KKR, SCL, GSCL) - ChurchgateKey Responsibilities.• Server and Network Support: Manage domain servers, Avaya IP phone servers, firewalls, and antivirus servers.• Technical Support: Provide PC and laptop support; assist with server system troubleshooting.• Server Administration: Configure and manage Windows 2000/2003/2008 Servers.• Active Directory: Implement and manage Active Directory and group policies.• DNS/DHCP: Configure and manage DNS and DHCP.• Email Security: Ensure a spam-free email infrastructure.• Backup Management: Implement backup processes and restore data as needed.• Patch Management: Ensure timely patch updates on desktops and servers.• Antivirus Management: Administer antivirus servers and control virus attacks.• Security Policies: Implement operational and security policies.• Blackberry Support: Configure and troubleshoot Blackberry devices.• Root Cause Analysis: Analyze and resolve server hardware and software issues.• Application Coordination: Collaborate with application teams on Wintel-based issues.• Asset Management: Maintain inventory and liaise with vendors for procurement.

Client A: AKLYL AMINES LIMITED (VASHI)Client B: TATA INSTITUTE OF SOCIAL SCIENCE (DEVNAR)Key Responsibilities.• Server Management: Check Lotus, domain, proxy, web, antivirus, ActiveFax, SAP, and IQuinox mail servers; ensure server connectivity.• Technical Support: Provide support for tablet PCs and laptops; assist with testing, implementation, and troubleshooting.• End-User Support: Support users with MS Office, Windows 2000/XP, Outlook, Lotus Notes, and VPN remote access.• Asset Management: Maintain inventory, handle procurement, and liaise with vendors.• IT Training: Provide training, guidance, and manage user requests.• System Administration: Maintain server and LAN network equipment for high availability and performance; deploy Windows patches and updates.• Documentation: Maintain and update technical support documents, IT reports, and policies.• Reporting: Handover call reports to the EDP department.