IT Activist, Technology Head: Working 24x7 to secure Network/Data of organizations. Data Warrior

Worked with BD Software Distribution Pvt. Ltd. (Bitdefender Antivirus Partner in India)” as a Technical Support Manager.Job Profile: •Responsible to manage support team members.•Responsible to train new team members and channel partners.•Provide technical support through Email, Phone and Online Remote training to internal team, channel partners and clients. •Installation, configuration and troubleshooting of Bitdefender product on client PC for individual & corporate customers.•Work closely with other departments to resolve outstanding issues.•Perform in house IT activity and maintain the company network infrastructure, configuration & testing of any new hardware and software.•Management of the data backup & retrieval scheme and applying patches in accordance with company procedures and support for Outlook & its issue to the users.

•Responsible for installing and configuring Windows Laptops & MacBooks. •Diagnosing and solving hardware/software faults.  Ensure proper recording and closure of all issues.•Perform in house IT activity and maintain the company network infrastructure, configuration & testing of any new hardware and software.•Management of the data backup & retrieval scheme and applying patches in accordance with company procedures and support for Outlook & its issue to client users.

Worked with ESS Distribution Pvt. Ltd. (ESET Antivirus Partner in India)” as a Senior Technical Support Engineer.Job Profile: •Responsible to manage support team members.•Provide technical support through Email, Phone and Online Remote. •Training to internal team members, channel partners and clients. •Conducting Demo, POC, Installation, configuration and troubleshooting of ESET products for individual & corporate customers.•Work closely with other departments to resolve outstanding issues.•Assist in documenting solutions with ESET Knowledgebase for training and information purposes.•Perform in house IT activity and maintain the company network infrastructure, configuration & testing of any new hardware and software.•Management of the data backup & retrieval scheme and applying patches in accordance with company procedures and support for Outlook & its issue to client users.

Worked as a T.S.E. Technical Support in Data Card Back officeJob Profile: Providing Technical Support to Customer on mails & on call for the Reliance Data Cards. Assist customer with installation of Data Card Software on various Operating Systems, & Technical Troubleshooting etc.

Worked with Perfect Computers & Services as a Computer Hardware field Engg. For 13 Months. Job Profile: Visiting to Customers location to solve Computer and Network problems.• Installation and Configuration of Desktop & Laptop with OS and Applications.• Hardware Support for Desktops and Laptops.• Installation of Software, Antivirus tools & troubleshooting.• Provide support for small office network infrastructure.• Configuration and testing of any new hardware and software.

Worked with M Computers as a Computer Hardware field Engg. For 5 Months. Job Profile: Visiting to Customers location to solve Computer and Network problems.• Installation and Configuration of Desktop & Laptop with OS and Applications.• Hardware Support for Desktops and Laptops.• Installation of Software, Antivirus tools & troubleshooting.• Provide support for small office network infrastructure.• Configuration and testing of any new hardware and software.

Worked with Sai Plast as a Office Assistant.Job Profile: • Answer Clients Phone calls and giving info about production and materials.• Coordinate messenger and courier service.• Monitor and maintain office staff members attendance & records.• Making of Sales bills and maintain accounts.