Sarvjit Kumar Email & Phone Number

• Monitoring and updating JIRA (Software) boards to track client’s enhancement requests and track project progress hence ensuring seamless flow of tasks and timely resolution of any issues.• Active collaboration with cross-functional teams to gather requirements for product development.• Created comprehensive documentation in Confluence (Software) for project specifications, roadmaps, andprogress updates.• Streamlined the enhancement request process, resulting in improved communication and better alignment with client expectations.

India

• Streamlined the sales process by using Pipedrive CRM resulting in revenue maximization of the organization by15%.• Benchmarked KPIs for sales team performance tracking which resulted in improved revenue growth by 45%.• Handled 60+ business projects mainly in US and Canadian region.• Grew revenue for the clients by 20% QoQ with help of SEO, PPC and Social media marketing.• Analysed the business goals and requirements to provide data-oriented solutions.• Delivering the product demonstration to the prospects and negotiating the terms of the contract.• Onboarding and supporting the clients during the project tenure.• Planning the scope of work for new projects, the timeframes and expected outcomes• Client retention using strategies like consistent feedback, timely delivery of projects and 24*7 post-delivery support.• Lead a team of 8 members which contributed to 20-30% of total revenue generated.• Responsible for interviewing, training and onboarding of the new hires.• Actively collaborated with cross-functional teams to gather requirements and timely delivery of project.

Kota, Rajasthan, India

• Conducted Market research and strategized the 5Ps-Product,Place,Price,Promotion and packaging along with segmentation, targeting and positioning• Implementation of the strategies and refining them consistently to improve the business processes• Generation of leads using Google My Business Listing, Email and offline marketing techniques like referrals , pamphlet, SMS and Door to door marketing• Branding using digital marketing techniques like SMM, Email marketing, SEO, Google My Business Listings and offline marketing techniques like referrals and pamphlet• Assisting the product development and menu curation along with the chefs• Supervising the food operations • Handling logistics for food delivery and stock purchases• Enhancing customer satisfaction by enhancing products using customer feedback• Forecasting the demand and managing inventories accordingly• Finance management using tools like Vyapaar

Hyderabad, Telangana, India

• Reporting to the Chef De Partie• Handling daily mis-en-place• Worked in Food production • Handling In-room dining orders• Dishing out the guest orders• Setting up of the buffet operations• Forecasting and managing the inventory• Handling Cold Kitchen operations• Managing Kitchen Order Tickets using MICROS PMS• Interacting with hotel guests and ensuring their utmost satisfaction by providing them a world class guest experience along with consistent feedback to improve the services• Managing the executive club lounge operations• Training of the new hires and trainees• Worked in Amara all day dining and speciality restaurant kitchen operations

Federal Territory Of Kuala Lumpur, Malaysia

• Report to the Sous Chef• Worked in the commisary operations• Worked in cold and hot kitchen operations• Worked in butchery operations• Handled the front office operations in Westin Executive Club• Worked with Opera 5.0 for guest check in and check out• Handling complete guest stay cycle • Handling guest queires• Handling crisis management• Assiting the manager in the inventory management• Seting up of the buffet• Hygiene control and auditing• Handling of the billings and payments

Bachelor Of Science - Bs, Hospitality Administration/Management, 72.12%

Senior Secondary (Xii), Science, 61%

Activities and Societies: Served School Shivaji House captain. Secured 1st prize in hindi extempore.

Secondary (X), 8.4 Cgpa