Sarv Singh Email & Phone Number

Coventry, England, GB

Newbury, England, United Kingdom

• Developed Tracking Algorithm using LabView.
• Tested and debuged application.
• Visited various sites and collected data for simulation.

• Supported Senior Engineers in Analysis Options and Design changes to the NERC ATM (Air Traffic Management) System.
• Was responsible for writing two Analysis Option and Design documents specifying changes to NERC ATM System.
• Created and maintained project hardware inventory for iFACTS project and re-allocated hardware to different projects as per requirements.
• Produced High-level requirements for an Investment Proposal.
• Developed department intranet web page.
• Held… Show more

• Providing technical support to the lecturers with their laptops and desktop systems along with software support.
• Providing and setting up LCD and Laptops in the lecture rooms, checking availability and booking of portable systems.

Answering escalated calls and deescalating them, advising the customer of the best resolution to their issue. Providing customer service along with technical support, calling the customer back to provide extra support if needed.

Answering inbound technical calls, resolving technical issues over the phone, understanding customers IT knowledge and working along with them, helping to get their system working. Dealing with computer hardware and software issues. Responsible for creating service calls and keeping track of issues, finding solutions for new issues and passing the solution.