Sarwat Fatima Email & Phone Number

Karachi, Pk

-Achieved success in sourcing and recruiting top-tier technical talent.-Conducted meticulous candidate assessments and interviews to ensure organizational alignment.-Strategized pipeline building to sustain talent acquisition efforts.-Leveraged recruitment data analysis to derive actionable insights and enhance processes.-Utilized exit data to refine retention strategies and mitigate potential issues.-Restructured benefits, leaves, and attendance policies for improved efficiency.-Spearheaded initiatives in salary banding, workload management, and organizational design.-Initiated and executed performance management systems to harmonize employee goals with organizational objectives.

• Designing and implementing employee engagement surveys, analyzing results, and driving action plans to address focus areas.• Preparing/updating HR policies, procedures, and forms, addressing queries, and ensuring alignment with industry trends and internal needs.• Organizing activities that promote teamwork, collaboration, and open communication to foster a positive organizational culture.• Designing, implementing, and overseeing the entire performance management process, ensuring alignment with organizational goals and fostering a high-performance culture.• Leadership competency framework execution and implementation across internal processes. Implementation and execution of comprehensive talent management and development strategy.• Development of and execution of a robust succession planning framework.

-Conducting soft skills sessions for sales teams and other departments.-Performing competency-based assessments and interviews.-Overseeing the HR function revamp and assessment center enhancement.-Developing training content and implementing new policies, including exit interviews.-Analyzing the ROI of training initiatives.-Creating e-learning modules using Talent LMS and Articulate Studio & Story.-Designing competency frameworks and exercises.-Redefining HR policies and structures.-Strategizing assessments and exit interview procedures.-Collaborating with stakeholders to optimize regional training processes.-Fostering a learning culture through redesigned performance evaluation methods and engagement -activities.

-Delivering comprehensive soft skills and product training to all Customer Service (CS) staff as per the training plan.-Coordinating with stakeholders to prepare effective learning aids and materials.-Conducting engaging classroom sessions to facilitate learning.-Designing customized training courses based on Training Needs Analysis (TNA).-Managing administrative tasks essential for scheduling and executing training programs.-Organizing and conducting various employee engagement activities.-Arranging both internal and external training sessions to enhance staff development.-Supporting HR specialists by assisting in recruitment processes, including conducting telephonic interviews.-Collaborating with the HR Lead to facilitate the smooth operation of assessment centers.-Utilizing the Learning Management System (LMS) to track and monitor employee training progress and performance.

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba