Sarwathullah Mohammed Email & Phone Number

Saudi Arabia

• Managing Windows servers.• Users and Severs Support.• Daily, weekly, monthly backup of Windows Server, ERP Server, Database.• Technical Support at office and 10 remote locations.• Implemented Sophos firewall, rules, policies.• Worked on Sophos Endpoint.• Involved in implementation of ERP Application.• Worked on Mitsubishi PLC devices and GX works.• IP phone system Management.• Attendance system Management.• Experience on Windows Hypervisor, Virtual machines.• Install and trouble shoot windows server 2016 and 2012 Active Directory.• Create and modify domain user accounts, groups and organizational units.• Managed user accounts, groups, controlling access rights using Active Director unlocking useraccounts, enabling and disabling user accounts, and rename user accounts performing useraccount administrative tasks (like Resetting Passwords) by using active directory.• Users, Groups, OU Creation, Policy assigning, Disk quota, User Quota configuring for users.• ADDS Installation, Configuration maintenance and troubleshooting, supporting on Server

Al-Khobar Governorate, Saudi Arabia

Dubai

Dubai

End User Support on the 1st encounter Single point of contact with the IT Departmentresponsible for• Ticket registration, Resolution or Assignments.• Availability on Cisco IPCC System• Use incident management process to manage and resolve incidents.• To function as first line Support and respond to the User call• To assist in performing first line support for all Systems and ensure that corrective action istaken by relevant Support Staff.• To install client Banking applications.• To install and troubleshoot Microsoft Applications.• Classify incidents, determining priority, impact, and category.• Coordinate between internal support groups and customers to ensure that incident areresolved as quickly as possible.• Escalating the Incidents to team leaders, owners & IT management.• Follow up on Pending tickets, Abandoned Calls & ERP – Al Madar IT request.• Handling the IT Dept. Helpdesk Emails• Provide 1st line support for the following:o Black Berry Initial Supporto Guest Wi-Fi Accesso IP Phone configurationo Banking Applications basic troubleshootingo User Profile Issues• Proactive hardware maintenance• Configured, installed and troubleshot various network devices and services• Liaised with Technology Service Providers and Vendors for speedy resolution• Key member of the team that accomplished a successful end-user workstations renewal• Upgraded workstations from Windows 2008 to Windows 2010• Solved complex issues remotely and in person

Dubai, United Arab Emirates

Setting up domain user accounts, managing disk quotas, creating network shares, andconfiguring/ patching server OS.• Installing, upgrading and configuring network printing, directory structures, rights, and security,software and files services.• Performed network troubleshooting to isolate and diagnose common network problems.• Administering University email system.• Administering Blackboard, Student System Software & Turnitin.• Install and configure computer hardware, operating systems and applications.• Prepare inventory of actual IT office computer equipment and BUiD computer equipment.• Track helpdesk requests, respond to calls and e-mails regarding the computer network orcommunication systems.• To manage University website.• Generate reports from ARMS.• Prepare plan/proposal for hardware/software upgrades (purchases).• Ensure security procedures for University IT resources.

Abu Dhabi

• Windows based TCP/IP LAN Management• Maintaining Daily and Weekly Backups.• Troubleshooting the End User Problems.• Installation and management of operating system related application software• Security management for the network by configuring Anti-Virus updating anti-virus Patch filesand Proxy Server.• Installing, configuring and Troubleshooting Network Printers.• Assigning the required Permissions for users on folders.• Creating Home Folders and User Profiles.• Configuring Outlook.• Procuring IT Equipments.• Creating Domestic Suppliers in GRMS.• Hands-on Experience on Purchase module in GRMS - Inventory Management

Al-Khobar Governorate, Saudi Arabia

• Maintaining and Administering DNS for Active Directory• Maintaining and Administering the Active Directory Infrastructure• Maintaining and Administering Additional Active Directory Server Roles• Creating and Maintaining Active Directory Objects• Maintaining the Active Directory Environment• Windows based TCP/IP LAN Management• Maintaining Daily and Weekly Backups• Maintaining Email Management System and Outlook.

Master Of Computer Applications (M.C.A.), Computer Applications

Masters of Computer Applications

Bachelor Of Computer Applications (B.C.A), Computer Applications (Bca)

Activities and Societies: Cricket Bachelor of Computer Applications

Ssc, High School/Secondary Certificate Programs

Activities and Societies: Cricket Seconday School

Primary School, Primary School