- Working in medium call volume service desk environment, supporting NCR's Self-Serv Check Out customers and channel partners.- Following the documented Remote Incident Management Process.- Following Ticket Handling Guide, utilizing OKM articles and applying investigative approach to intercepting the calls created by customers and channel partners.- Researching, resolving, and responding to questions received via telephone calls, emails, and callbacks in a timely manner, in… Show more - Working in medium call volume service desk environment, supporting NCR's Self-Serv Check Out customers and channel partners.- Following the documented Remote Incident Management Process.- Following Ticket Handling Guide, utilizing OKM articles and applying investigative approach to intercepting the calls created by customers and channel partners.- Researching, resolving, and responding to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with current standards.- Communicating with customers through various means (oral, written, electronic) to remotely resolve customer problem.- Using tools to remotely access customer equipment to diagnose and resolve customer problem.- Following solutions outlined in the knowledge database.- Verifing resolution of problem with the customer.- Escalating both internally and externally when required according to defined Escalation Paths.- Recording information into the ITSM or dispatch tool (ES Oracle / NEOS).- Participating in special projects as assigned to continuously improve processes, tools, systems, and organization. Show less

-Installed, maintainined, and repaired electrical control, wiring, and lighting systems-Read technical diagrams and blueprints-Performed general electrical maintenance-Inspected transformers, circuit breakers, and other electrical components-Troubleshooted electrical issues using appropriate testing devices-Repaired and replaced equipment, electrical wiring, and fixtures-Worked with architects, contractors, and clients-Trained and mentored junior electricians

-Identified test cases to automate and develop automation test scripts using-Selenium WebDriver and Java.-Analyzed functional requirements and provided feedback for clear understanding of each requirement-Developed and implemented comprehensive test plan-Wrote test cases, executed test cases, prepared test reports-Developed automation framework using TestNG, WebDriver on Eclipse.-Used Page Object Model to simplify managing and maintaining my framework-Wrote automated… Show more -Identified test cases to automate and develop automation test scripts using-Selenium WebDriver and Java.-Analyzed functional requirements and provided feedback for clear understanding of each requirement-Developed and implemented comprehensive test plan-Wrote test cases, executed test cases, prepared test reports-Developed automation framework using TestNG, WebDriver on Eclipse.-Used Page Object Model to simplify managing and maintaining my framework-Wrote automated scripts with XPath to identify web elements such that most of the browsers can be used Show less

-Protection of cultural heritage during conflict-First aid to cultural heritage in times of crisis-Prohibition and prevention of certain acts-Introducing to legal challenges of protecting cultural property in military operations