Sasa Herceg Email & Phone Number

Zagreb, Grad Zagreb, Croatia

- Simultaneously managing multiple web site and web shop development projects from definition of requirements to release into production- Responding to client inquiries and support on existing projects- Supervising and coordinating developers, designers, and testers- Elaborating creative concepts with the team- Managing projects using various project management tools (mainly Jira)- Ensuring resource availability and allocation - Maintaining project documentation (mainly in Confluence)- Setting objectives in line with the clients’ needs – including project scope, time plan, and budget - Adjusting to change requests and making decisions on the go- Ensure that all projects are delivered on time, within the scope, and within budget- Reporting regularly to management and the client (and escalating if needed)

Zagreb

- Product owner for HT online platforms (Web shop and selfcare)including both frontend and relevant backend development (CMS, Web Catalog and Middleware)- Working in self-organizing agile Scrum team and following rules of Scrum methodology- Communication with stakeholders, writing and prioritization of user stories in Product Backlog based on request value and product vision- Using Jira and Confluence for Product Backlog, communication and documentation- Defining incremental development and delivery per sprint in order to measure results and direct further development towards the defined goal

Croatia

Responsible for coordination and implementation of all projects and sales offers concerning web channel.- „End to end“ e-Commerce project management - Coordinating e-Commerce projects, consulting regarding UX issues, defining best way of implementing new functionalities with IT team - Proposing and implementing improvements on web sales and self care portals based on analytics, user testing and costumers feedback- Alignment with digital Marketing team in order to improve sales by targeted newsletters or appropriate digital advertising, and with Customer care team to increase customer satisfaction by ensuring quality support and additional information (mostly on social networks).

Croatia

The guiding principle of this profession is designing a website/user interface that meets the needs of users (user centered design) with the final aim of achieving the desired conversions ( sales, collecting data about the user, the use of some functionality , checking the newsletter etc . )- Gathering and processing informations/desires from Proposition and Sales or implementing personal web improvements ideas- Designing wireframes (creating static or dynamic draft of web site, web pages, aplications or steps of buying process as a baseline for functional or tehnical specification, final design and HTML) within gathered requests and informations- Project management and/or cooperation with relevant departments ( IT , Marketing, Sales , external agencies ... ) in order to achive successful implementation of the designed requirements- Writing functional specifications- Testing initial drafts and final products on real customers in order to improve and optimize the process with the aim of increasing direct user satisfaction and conversions- Monitoring of analytical reports in order to further improve the customer experience and consequently increase online sales

Croatia

Generally responsible for defining and setting up end-to-end web channel sales processes as a Project lead.- Defining complete scope of web shop functionalities - Defining rules of receiving and processing web orders in back office systems and their management by back office agents- Defining delivery and return processes for web orders - Alignment of web shop processes with other sales channels and customer service

Croatia

Trade Marketing specialist is responsible for the design and implementation of marketing elements at the point of sale in order to stimulate sales.- Developing marketing communication at points of sale in collaboration with creative agencies (leaflets , posters , product packaging , multimedia elements , racks , price lists ... ) - Organizing production of communication materials with external marketing agencies, printing companies, etc.- Close cooperation and coordination of communications materials with other marketing departments and the purchasing department when ordering promotional materials - Organization of incentives for sales staff- Organization of various sales events ( engagement and coordinating external agency , music , lighting , hostess ... )

Croatia

Head of the team of 8 employees at the point of sale.- Work organization and taking care of visual apperence of POS- Defining sales staff goals- Absolute knowledge of all offers, business rules for fixed and mobile services and business processes within the company - Direct work with customers , contract processing , supporting colleagues in the case of complex user requirements - Managing inventory , active communication with other sectors , sending feedback on the user requirements to Marketing

Croatia

Head of the team of 5 employees at the point of sale.- Organization of work schedules of employees and responsibility for the appearance of the sales unit , as well as visibility and availability of products - Ordering inventories and agreements with suppliers - Reporting to the Head of sale - Managing inventory