- Order-to-Cash process- Building long-lasting customer relationships through great communication and customer care in every step of the customer journey- Creating customer accounts, quotations, placing and managing sales orders, managing customer claims, and processing credit notes in Microsoft Dynamic AX and in SAP- Multi-channel customer service and B2B sales- Active communication together with suppliers, logistics, and purchase department to ensure a smooth flow of goods to our customers- Translating and scaling marketing content from weekly newsletters to SEO texts, product descriptions and website content

Makinen is one of the most significant companies specializing in cabin refurbishments for cruise ships and passenger ferries. As a Project HR Assistant I supported the Project HR Coordinator in various task such as:- manage travel arrangements- track and report daily working hours- process large amount of personal data- daily communication and collaboration with major customers such as Royal Caribbean Cruiselines, Celebrity Cruises, Norwegian Cruise Lines and multiple subcontractors.In addition to these I was involved in the development of internal and external success measurement tools, developed and updated employee training materials, assisted in process development tasks, and was responsible of the visual design of Makinen intranet.

Lyyti is a Finnish SaaS company that specializes in participant data collection and management. During my internship I had many responsibility areas including i.e.- social media marketing (Instagram, Facebook, LinkedIn)- event management- content creation (Blog posts and visual presentations)- engaging communication- graphic design- sponsorship management- product and brand development

As a service advisor, my role was to chart clients' needs and take care of their everyday bank business through phone, e-mail, and chat. My daily job included i.e.- handling bank accounts- initiating credit applications- completing large transfers- developing solutions for various customer issues- introducing and selling additional bank services such as credit cards and consumer credit- providing excellent customer service

Increasing the total sales and functionality of the department by ensuring that everything works efficiently from the department layout to the employees working there. Cooperating closely with the store managers by reporting daily sales results, and improving sales and display tactics.Keeping contact with the headquarters and service centers in case of any issues, handling returns and customer reclamations, training of new employees, and placing and preparing orders.