Sameh Mohamed Alshawa Email & Phone Number

Riyadh, Saudi Arabia

Lead and manage CRC's operations , ensuring efficient and effective performance.Build, mentor, and supervise a high-performing team to meet and exceed operational goals.Identify and capitalize on business opportunities within the city to drive growth.Ensure compliance with all local regulations and company policies.Collaborate with national leadership to align city operations with overall company strategy.Develop and implement innovative strategies to improve operational efficiency.Manage forecasts, and reports to provide insights and updates on city performance to the corporate office.

Cairo, Egypt

Cairo, Egypt

· Responsible for improving chat quality and solve cleaners issues.· Track fulfilment rate by reducing availability issues.· Responsible for improving onboarding process.· Train and coach new comers, and provide the required training sessions for existing cleaners frequently.· Evaluate the service provider’s performance and quality ratio.· Supply, Technician Retention & Availability· Track Performance Management on a weekly bases to improve quality.· Manage overall Onboarding quality and dates. Fill out the calendar; adjust accordingly with reasons thereof.· Monitor quality of supply constantly to ensure the high-quality customer experience· Ensure and Monitor interview Supply performance· Manage relationships with external parties. Create relations with community groups and others· Check assigned Freshdesk tickets & schedule any follow-ups for the rest of the week (case has to be closed within 2 hours)· Create a weekly / monthly report showing weekly work progress.Achievement : - increase the supply base by +1000 Service Provider- Reduce Complaint Ratio to below than 5%- Improve Providers Quality to reach +90%

Cairo, Egypt

- Setup and scale operational processes for operations and other functional areas in The Country- Rider and Driver acquisition , engagement and Retention- Design and execute strategies to increase driver's engagement and loyalty while reducing churn rate- Live Operations Managing Riders and captains experience- Work hand-in-hand with our Marketing and Performance Marketing functions to drive our acquisition- Formulate strategic and operational objectives- Setup and scale operational processes for operations and other functional areas in The Country - Rider and Driver acquisition , engagement and Retention - Design and execute strategies to increase driver's engagement and loyalty while reducing churn rate - Live Operations Managing Riders and captains experience - Work hand-in-hand with our Marketing and Performance Marketing functions to drive our acquisition - Formulate strategic and operational objectivesAchievements : Reach 1200 Ride Per Day acquire 10000 Driver

Egypt

Cairo Project Launch beside the Operations Management Setup

Egypt

Developing and executing on short- and long-term strategies to improve performance of the delivery across the network, taking both practical and analytic approaches to solving problem.Responsible for contracting with qualified couriers via all channels ( Online , Ambassadors , Suppliers )Managing P&L lines including rider costs, working with the Head of logistics to report results to the management.Responsible for optimizing processes, maximizing driver utilization, minimizing order times, and ultimately positively impacting the overall customer experience.Analyze and track KPIs to enhance customer and rider experience.Analyze the cancellation and compensation to create fraud engine.- Achievements : Acquire 3500 Couriers ( Freelancers )

Al-Riyadh Governorate, Saudi Arabia

Supply Partner for ( Carriage - hunger station- geebly )- Helping the New Food Delivery startups to operate by offering them the needed Drivers supply per zonesAchievements : - Supply By +1000 Couriers

Saudi Arabia

working on 2 projects : - managing operations AT Captain KSA- Launching Bolt Develop and implement best Supply Operations practices across regions via implementing lean and operational excellence methodsContinually document and maintain these best practices to ensure learning and ease of implementation via train and audit methodsWork closely with Operations Manager to achieve and exceed Supply Operations' KPIs via optimising current operational processes & implementing new processes/verticals for existing & new marketsCoordinate with Supply Team to enhance the Driver Acquision Process/channels.

Saudi Arabia

Support all the business operations in RiyadhBe an active part of CaptainKSA logistics process, regarding how many drivers are needed where and whenKeep track and control daily queries received from all CaptainKSA Riders.

Egypt

Welcome customers to the customer center and solve their inquiries.Handle customer complaints and provide solutions to their problems.Sell Orange products and services and ensure proper collection of required documents.Sell value added services to customers.Coordinate with other departments to solve customers’ complaints.Support Customer Center team to achieve their KPIs.Enhance customers experience through developing and smoothing the workflow inside the Customer Center.Propose tools to maintain company and customer center imageHandle customer center requests, stock and administrative work.

Master Of Business Administration - Mba, Business Administration And Management, General

Good, Accounting And Finance

ACCOUNTING