Sasa Marjanovic Email & Phone Number

Belgrade, Serbia

• Leading a geographically diverse team, vendors, and 3rd party service providers, I oversee IT, and enableing solutions to meet established service levels and business objectives for Superior Essex in Europe (Germany, Italy, France, the United Kingdom, and Serbia).• I maintain continuous communication and build relationships throughout the Essex EU Leadership team as well as participate in the development and lead the implementation of Superior Essex’s IT strategy.• Supporting and implementing the Global ERP strategy by working with and developing business support for standardized processes is one of my main focuses.• In order to ensure continuity of the company’s core business, I support manufacturing IT requirements including, but not limited to, CRM, SRM, APS, MES, QMS, and WMS.• I lead the team that identifies, design, and implement innovative, modern technologies, including digital, mobile, advanced analytics, and industry 4.0.• I plan, develop, oversee the EU IT budget (CAPEX&OPEX), and report on all expenditures.• For day-to-day projects and tasks, I coordinate the Essex EU regional IT managers and supervisors. Moreover, I consult stakeholders to identify and evaluate organizational and business requirements, and user needs.• In order to ensure expected service-level agreements, I design, implement and monitor Key Performance Indicators (KPIs).• I have led the European IT team in implementing and maintaining the following standards and regulations to comply within the IT environment:o SOX (Sarbanes-Oxley Act)o TISAX (Trusted Information Security Assessment Exchange)o IATF (International Automotive Task Force)o GDPR (General Data Protection Regulation)• I am integral to a machine-learning project, which, based on historical data collected from production machines and the production environment, has helped the company deliver production excellence by enhancing its OEE (overall equipment efficiency), performance, and availability.

Novi Sad

Responsible for:• IT Project Management Office;• IT Budget planning and controlling (CAPEX and OPEX);• IT Quality Control, establishment of IT regulations, standards, procedures and adoption of good practice;• Establishing of satisfactory level of IT Security;• Capacity Planning and control of IT resources;• Vendor Management;• Service Management;• 5 direct reports and more than 30 employees;

Novi Sad

Responsible for Service Management through:• IT Service strategy development and participating in entire IT strategy development;• IT Service design, based on business requirements;• Service Level Management, SLA & KPIs defining and managing;• IT Service transition, securing efficient management after the project in a production phase;• IT Service operation• IT Services quality control, measurement and continuous improvement.• IT Services budget planning and participating in entire IT budget planning (CAPEX and OPEX).• Maintaining good vendor relationships.• Aligning IT processes in the company with the ITIL practice.• Leading and managing organization of more than 20 IT specialists responsible for managing, delivery and support of IT services.• Establishing (roll-out) of IT Services in several regional projects (Hungary, Romania, Bosnia and Bulgaria). • Inclusion of business services and industrial systems in a unique service management system.

Novi Sad

• Leading and managing organization of more than 60 employees responsible for IT services delivery and support.• Establishing 24/7 IT First Level Support for more than 400 petrol stations.• Implementation of ITSM tool and unique IT Call Center.• Outsourcing of IT User Services through: Future Mode of Operation definition, identification of reliable vendor, conducting phases of transition and transformation and post go-live review of: - Service Desk (Single Point of Contacts & First Level Support) for all IT services - Personal Computer Management (end to end) for more than 5000 internal users of IT services in Serbia and region• Transformation of IT Operational Support department into service organization, leading to HC decrease by 80%.

From the very beginning in charge of creating andmanaging Service Desk as a single point ofcommunication between the IT sector and IT users.Designing the process of initiating and managing userrequests and incidents in accordance with ITIL practices.The selection and development platform for technicalsupport life cycle management of user requests andincidents. Taking part in implementation of a system for proactivemonitoring of events initiated within the IT system.Aligning IT processes in the company with the ITILpractice and quality assurance policy. Responsible forthe existing IT services delivered by IT staff within thecore business, both directly to the clients and indirectlythrough the core infrastructure. Managing team out of20 IT workers in several countries. Taking care of morethan 1500 internal IT users, in more than 20 countries.Communication and reporting company's management.

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