At Mainframe Studios I provided timely support to 850+ employeesacross four locations and multiple timezones. My responsibilities anddaily tasks include:● Installing and maintaining software on Linux, Windows, and MacOS● Troubleshooting software such as Maya, Adobe Suite, Teradici,Storyboard Pro, Google Space● Providing quality assistance to users, managing 30 daily ticketseach day● Imaging desktop towers as well as Super Micros to Linux andWindows● Maintaining and tracking more than 1,000 pieces of equipment andsystems● Assigning equipment to users and making sure the inventory is upto dated

Responsible for:• Creating, designing and maintaining the website for the companies• Monitoring the website’s traffic and improving SEO for the companies’ website• Analyzing in-depth detail of the website visitors with using the Google Analytics

Responsible for:• Responding and resolving around 300+ customer’s inquiries per day• Monitoring orders, payments and refund• Assisting with organizing promotional events• Monitoring and creating reports on marketing and sales metrics

Responsible for:• Hosting events, conferences, Concerts, and hockey games• Interacting with Customers to identify their requirements. • Reporting to client on a regular basis.

Responsible for:• Recording and editing videos • Assisting in marketing and advertising promotional activities• Developing the marketing strategy in line with BCIT’s objectives• Monitoring and reporting of marketing communications• Ensuring consistent branding and creativity throughout all communications; including website, social media, branding campaigns, events and video

Responsible for:• Configuring, debugging and repairing devices and routers• Testing and updating computer systems• Helping end- users with IT related issues

Responsible for:• Testing and updating computer systems• Managing and monitoring servers, networks and equipment