Silvia Sanchez Email & Phone Number

New York, Ny, Us

New York, Ny, Us

In my current role as a multi-unit food and beverage team leader, I serve as the operations manager for all cafes within the organization, including WSA Cafe "Flavors". My responsibilities encompass a wide range of crucial functions, including hiring, onboarding, training, scheduling, inventory management, budget oversight, and overall operational management. Additionally, I extend my operational expertise to support the seamless functioning of other cafes within the Happier Hospitality network.I'm dedicated to optimizing operational efficiency, ensuring exceptional guest experiences, and fostering a positive and productive work environment for our teams. My commitment to driving operational excellence and delivering outstanding results is at the core of my approach to leadership in the food and beverage industry.

As the Sales and Events Manager at COTE New York, I led a dedicated team to drive event sales and deliver exceptional experiences for our clients. My responsibilities included overseeing all aspects of event sales, managing a talented coordinator team, and handling valuable VIP client relationships. I successfully achieved the 2023 budget goals, resulting in a solid year with the acquisition of several new clients.I take pride in exceeding sales targets, fostering new business opportunities, and expanding our events portfolio. My tenure at Code New York was marked by a commitment to delivering outstanding results and creating lasting partnerships within the industry.I'm passionate about leveraging my expertise to drive sales success and create unforgettable events.

Philadelphia, Pennsylvania, Us

At Electric Lemon within the esteemed Equinox Hotel, I played a pivotal role in cultivating an elevated and prestigious restaurant culture synonymous with luxury hospitality.•⁠ ⁠Orchestrated private events in our exclusive event rooms, meticulously managing BEOs (Banquet Event Orders) and delivering exceptional service tailored to exceed guests' expectations.•⁠ ⁠Infused the team with a positive and self-motivated ethos, driving a collective commitment to excellence and success.•⁠ ⁠Led the hiring process, conducted interviews, and personally mentored and trained team members to uphold the highest standards of service and professionalism.•⁠ ⁠Provided in-the-moment coaching to continually develop and refine team members' skills, ensuring a seamless and refined guest experience.teams.

Chicago, Il, Us

At Monkey Bar, I supported the restaurant’s opening by managing key tasks such as onboarding, hiring, training, and organizing overall operations. I ensured that service standards and SOPs were in place and functioning properly. As the service leader, I was responsible for achieving the restaurant’s service goals and ensuring guest satisfaction both with food and service.

Corte Madera, Ca, Us

As a Front-of-House Leader at RH Restoration Hardware, I excelled in providing top-tier leadership for the team. This included comprehensive training for associates, ensuring the delivery of world-class customer service, and maintaining exceptional care of equipment and facilities. Additionally, I took charge of running pre-shift meetings, communicating key business updates, mapping station coverage plans, and delivering impactful Values messages to the team.I demonstrated a keen eye for operational detail by accurately calculating inventory and procuring necessary supplies to support seamless daily operations. Collaborating closely with the Hospitality Leadership team, I played a pivotal role in developing strategies to drive business growth and enhance overall performance.My accountability extended to financial audits and paperwork management, encompassing responsibilities such as till cash oversight, bank deposits and change requests, daily balancing procedures, and meticulous tip tracking.I take pride in my ability to lead high-performing front-of-house teams and contribute to the success of the organization through strategic operational management and a dedication to excellence.

Bogotá, Cundinamarca, Co

Responsible for planning, leading, and controlling customer service and renewal strategies, trying to reach the highest levels of internal and external customer satisfaction. The main functions in the organization were focused on loyalty, repurchase, follow-up on the users after sales services, international orders.• Monthly monitoring of institutional clients (Corporate, educational, government) B2B - B2C.• Established customer loyalty programs, such as internal competitions, recognitions by use, coordinate training events for current clients, designing strategies motivations to current clients, designing motivation strategies for institutional clients.

Bogotá, Cundinamarca, Co

Arlington, Virginia, Us

- Overseeing daily customer service operations to ensure high-quality support and customer satisfaction.- Implementing and refining service protocols to enhance efficiency and effectiveness.- Training and mentoring team members to develop their skills and improve performance.- Analyzing customer feedback and metrics to drive continuous improvement.- Collaborating with other departments to resolve issues and optimize the customer experience.Through my leadership, we consistently achieve high levels of customer satisfaction and operational excellence.

Located in Usaquén, 7•16 Steak House is a premier establishment specializing in exquisite cuts of meat sourced from the United States, Argentina, Uruguay, and Colombia.•⁠ ⁠Directed purchasing and budgeting operations with a focus on sourcing premium cuts and optimizing financial resources.•⁠ ⁠Crafted and executed business plans to drive profitable food and beverage sales, elevating the restaurant's standing in the competitive culinary landscape.•⁠ ⁠Upheld rigorous standards of food quality through meticulous shipment review, preparation oversight, and unwavering commitment to food safety.•⁠ ⁠Orchestrated schedules for a 37-member team, ensuring seamless operations and exceptional service delivery.•⁠ ⁠Led comprehensive food service training programs aimed at enhancing employee proficiency in diverse tasks, fostering a culture of excellence in hospitality.•⁠ ⁠Ensured financial integrity through meticulous oversight of cash register balancing, transaction reconciliation, and daily bank deposits.•⁠ ⁠Proactively recognized and celebrated outstanding staff performance to foster a positive work environment and drive enhanced productivity.

Lake Buena Vista, Florida, Us

- Demonstration and sale of merchandise in shops and outside.- Cash Management - Performing computerized or manual records.- Provide information to customers. Approach to customers and participate in the conversation.- Work independently or as part of a great team.- Serve as shift leader to train and motivate the area members.- Collaborate with internal and external team of Disney to exploit opportunities for synergy between the functions and the company.- Develop strategies to efficiently carry out the priorities, objectives and action plans in the area.- Manage time, projects, processes and resources to produce the desired results.- Ability to develop and lead a team that drives the results of the area.Achievements:In this company recognition is given to members, called Four Keys Card, these four keys are Safety, Courtesy, Show, and Efficiency. If any member meets at least one of the four keys or all, can acquire a recognition from their superior or guest. During my work in this company, I earned ten of such recognition, eight from my superiors and two by customers.Another of my accomplishments was starting to be trained as a Trainer of foreign students and new members of the organization in the area of Merchandise. I acquired a new plate as a Trainer and took classes to take this position.

Co

Dynamic professional orchestrating successful sales and events. Proven expertise in driving revenue through strategic planning, client relations, and flawless execution. Adept at creating memorable experiences that exceed expectations and boost brand loyalty.

Co

• Developed and enforced company policy and procedures relating to human resources activity.• Built a comprehensive employee recruiting strategy.• Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.• Coached and educated management throughout the organization on appropriate guidelines for maintaining a legally-compliant workplace.• Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts.• Conducted the hiring process for both exempt and non-exempt positions.

- Supporting the manager in everything that has to do with the programming of his daily schedule, letters, payments, suppliers, taking orders from different customers.- Support the logistics of events that were held weekly, manage everything that has to do with flight itineraries, travel expenses and more.- Coordinate and schedule personal calendar appointments.- Assist with complex international meetings and travel arrangements.- Attend in public. Reply internal and external phone calls.- Maintaining the online document organization system.

Madrid, Es

- Attend corporate customer requests. To handle complaints and/or claims efficiently.- Keep a systematic control and orderly of pending tasks to execute them as soon as possible.- Filling out requests such as, letters, legal petitions, modify corporate plans, and replacement of sim cards or cellphones.- Perform customer retention and loyalty.- Keeping track of each one of the applications.- Reach individual and group service goals.- Support the area being efficient and proactive to contribute to the different results in monthly goals.

Bogotá, Bogotá, Co

• Generate partnerships and commercial approaches to increase the client portfolio.• Manage the commercial exchange of intangible products.• Develop and capture a new customer data in order to achieve sales volumes that allow a greater participation in the market in a continuous and progressive manner.• Retain the current client portfolio and prospect new business in the area.• Effectiveness and efficiency in the use of resources.• Ensure the development, increase in productivity and customer loyalty, complying with the production budget and authorized expenses, guaranteeing the sustainability, development and profitability of the region through the formulation of commercial and administrative strategies.

Hospitality And Tourism Industry, Hospitality Administration/Management

Mba - Máster En Dirección Y Administración De Empresas

Máster En Marketing, Marketing Digital, Comunicación E Internet 3.0

Disney Corporate Analysis

Exploring Leadership

Business Management

Bachelor Of Business Administration (B.B.A.), Administración Y Gestión De Empresas, General

Tecnólogo En Contaduría Financiera., Contabilidad Y Finanzas

Bachiller Comercial, Contabilidad