•Co-manage spending, reconciliation, and review of an annual budget of 2.1 million dollars. •Developed and regularly update purchasing guidelines department-wide, and implement procedures to assist in increased cash flow accessibility for student staff. •Manage payroll processes and employment records weekly for 80+ student employees. •Provide direct administrative support to the Director and Associate Director. •Coordinate travel itineraries, transportation, petty cash, and post trip reconciliation for up to eleven staff members. •Create marketing and engagement opportunities in managing departmental social media pages, while advertising our programs and events. •Create and manage departmental website and content. •Design and procure highly polished, University branded marketing materials, including apparel, and coordinate production to promote departmental mission, vision, and values. •Plan and execute all events and banquets, including vendor contracts, catering, day of coordination, and procurement of required items. •Develop and execute campus-wide social and educational programs on behalf of our office. •Maintain all physical and digital files, including financial and employee records, for accessible referencing when needed.

•Responded to and resolved all customer and membership correspondence within 24 to 48 hours of initial inquiry.•Assisted with training new staff on various team tasks and responsibilities.•Managed “Retired Member” qualification process, train/inform new staff on the proper procedure for determining whether a member qualifies and complete a monthly mailing to newly retired members.•Fielded customer questions regarding available publications, webinar sales, and resolve any outstanding pricing issues.•Processed membership applications and reinstatements, and make changes/updates to membership records as needed.•Coordinated with other departments to create tangible membership marketing collateral.•Assembled the membership section of the weekly ICMA Newsletter, which requires monitoring and processing appropriate changes/updates to member records, and following up with members when needed.•Assisted with registration for the ICMA Annual Conference, processing registration changes and cancellations, and answering questions regarding the conference. Also attended week-long conference as support staff.

• Achieved 98/100 customer satisfaction rating (ESQi) based on direct customer surveys and feedback.• Remained in the top half of sales associates for my tenure with the company, while regularly managing a 300+ vehicle fleet including sales, deliveries, and pickups.

Resident Assistant to 40 freshman and transfer students. I planned, organized and executed community building and education programs on a variety of subjects from compassion, professional skills, and diversity. I also helped enforce Housing and Resident Life policy and managed their facilities as required.