Sascha Pendigrast Email & Phone Number

London, GB

London, England, United Kingdom

Duties include but are not limited to: Responsible for client enquiries - accommodating towards International client’s timezonesBe an expert and deliver consultative advice, best practice and industry updates to your clientsCome up with sales strategies and goals and work towards delivering targets agreed by the teamReport on weekly and monthly targets at.

London, United Kingdom

Responsible for initial client enquiries - accommodating towards International client’s timezonesEducating clients on the London property market and what to expect in regards to the housing market in London and the home counties.Be an expert and deliver consultative advice, best practice and industry updates to your clients Explaining features and benefits.

London, United Kingdom

Edinburgh, United Kingdom

Act as the main point of contact for a group of customers who are in financial difficulty, agreeing strategies ensuring these are communicated and executed with the customer.Assess and agree action plans and strategies for accounts in your group to identify the underlying credit risk and options to improve the position. Supporting both the customer and the.

Edinburgh, United Kingdom

Secondment positionProvide weekly performance feedback to team membersAdvocate, drive and embed all aspects of Operations Excellence/Service ExcellenceBuilt High Level and Low Level Plan for Service Excellence Discovery Journey for Servicing.Evaluate coaching outputs to identify improvement opportunities across areaManage and track team quality and.

Edinburgh, United Kingdom

SME for Asset Recovery – Plan and deliver training for colleagues for Asset Recovery, update Individual Learning plans, coaching & support. Liaise with Front Line Manager & Front Line Coach to provide updates on progress & RAG status. Manage workflow & allocate work to colleagues during training.Re-assess work flow charts & implement change where.

Sri Lanka

Resolved escalated customer concerns and complaints efficiently and made the necessary follow up to the queryPerformed other projects and special assignments as requiredMaintained exceptionally high customer service standards and strove to constantly meet high quality, efficiency and good customer service standards in terms of taking ownership of queries.